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bsmith86
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£100 Gift Card Help!

Hello,

When I joined virgin over 4 weeks ago I was told over the phone that I would be receiving an email regarding the £100 gift card  after 28 days, and having checked my inbox/spam there is still no email.

Can anyone advise on what to do next or who to contact please?

 

Thanks Smiley Happy

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Message 2 of 8
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Re: £100 Gift Card Help!

Hi bsmith86,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. 

 

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you.

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me. 

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
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bsmith86
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Re: £100 Gift Card Help!

Do you have any further update on this?

Before you'd replied to this I'd spoken to someone on Monday who said we'd have the voucher within in 48 hours....We still don't have the voucher.
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Re: £100 Gift Card Help!

Good morning bsmith86

I promise that we’re not trying to trick or treat you! I am sorry the voucher has not yet arrived.

I have checked into this for you and can see notes from the Rewards team showing that:

'Details will be forwarded to dispatch Team on 31-Oct16

Customer should expect the voucher code within 24 hrs.'

You should get this by Nov 1st at the latest.

I hope this helps Smiley Happy

Keep us posted when this arrives and spending

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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bsmith86
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Re: £100 Gift Card Help!

I'm beginning to think it may have been a trick, still no voucher and both inbox and junk mail checked Smiley Sad
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Re: £100 Gift Card Help!

Hi bsmith86,

 

Definitely no tricks here Smiley Happy 

 

I'm hoping since posting you've since received your voucher? 

 

If not pop back and let us know. We'll send it to another email address for you instead. 

 

Speak soon,

Kath_F
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bsmith86
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Re: £100 Gift Card Help!

Hi, yes we have since received it. Thank you
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Re: £100 Gift Card Help!

That's great news bsmith86 Smiley Happy

 

If you have any further issues you know where to find me. 

 

In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care. 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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