Account - Cable
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Awful renewal experience and confused with new package!
After a number of conversations and phone calls (couldn’t renew on line as it kept saying there was an issue) I’ve managed to renew my contract. I think VM could do so much better with customer service if they reviewed their call centres and listened...
Think i might be getting messed around
im not getting anywhere with virgin media customer services and in the last 5 days or so ive been told 4 different things by 4 different people, im not really sure who is right in this situation as it seems no one really knows, i appreciate your time...
£130 bill credit.
Hi,I have communicated by phone and by chat, and no one has given me a solution. I received my first bill for £85.99 ( 2 month - 33£ & others charges £19.99) and my service was connected on 03/27/2024. When I contracted the service they informed me o...
Resolved! End of contract but need a new price and upgrade
My contract has just come to an end, along the deal I had. I would like to upgrade to Maxit TV but as I'm retired the price is a big issue for me and the increase now is not good!I've seen threads in the past on here about the best way to get a new d...
New contract without my permission after house move
Hi,I have been a loyal and satisfied customer of Virgin Media for almost a decade. In November 2023, due to personal circumstances, I moved to a short-term let with my family, knowing that by the end of March 202, we would be relocating abroad and so...
"Free" Netflix with Stream Box
I agreed a new UK contract in January 2024 with Stream Box and M250. The sales advisor could not discount further but offered "free" Netflix which is clearly stated on my contract summary sheet. Having only just checked our account, we do not have Ne...
My contract is due to end on 21st April, but I've recieved bill for 26th April to 25th May
HiI cancelled my Virgin Media broadband contract on 22nd March, as I was moving to an area not served by VM and recieved an email on 22nd March telling me that my end date was 21st April. However, I have today received a bill from VM for 26th April t...
Charged for returned equipment
Returned the equipment and received a bill for not returning the equipment, will this be refunded?
Billing mess after Direct Debit change
Hi, I'm hoping someone from Virgin on here can confirm my thinking as I'm getting absolutely no where with customer services on the phone. I changed my direct debit date about 2 weeks ago to the 1st of the month. I understand doing this would cause ...
Extend cancellation date
Hello.I have had to cancel my Virgin Media package, but I'm wondering if I will be able to extend my cancellation date.My contract is due to end on 21st April, but I would like it to end on the 2nd May if possible.Thanks in advance, Ian Swift
