Managing Your Account - Cable - Page 77

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Return kit not received after 10 working days

My service disconnect on 14Feb, yet received any return kit, tried request a new one last week but also no luck.I didnot receive any information when will the kit arrive, no tracking nor any email notificaiton. Please advise.

Credit File default

Hi Steven, I've had a credit application declined yesterday for a mortgage due to an incorrect default placed on my account by Virgin Media. I've confirmed with Virgin and the debt collectors they sent that the account is actually zero balance. I hav...

Homelessness

I have been a customer with Virgin Media for my broadband for a few years, but in December I was made homeless due to no fault of my own. I contacted Virgin to make them aware of my circumstances and that I no longer had an address to have my broadba...

Resolved! Add-ons are they 30 days contracts

had an “upload add-on” applied to my account via Webchat thinking I was getting gig2 the agent got mixed up & put it on, my contract arrived by email saying it is an add-on, I don’t want it, trying to cancel is a nightmare, I’m being out through to d...

Cancellation woes - how to open a dispute?

I took out a new broadband contract with VM back in October after moving from BT, unfortunately after receiving the kit I was unable to connect to the service. After hours on line trying to reach tech support I gave up and cancelled my account using ...

Used same email as old account when purchasing new contract. Can't sign into new account.

I recently cancelled a contract with Virgin Media and have since started a new one. However, whenever I attempt to log in to my online account, it consistently displays the account number associated with the previously cancelled contract. As a result...

Virgin RPI & CPI increase?

My Virgin broadband monthly fee is £32, I received a email from Virgin a few days ago saying that it’s increasing to £35 due to the 8.8% increase, which I’m completely ok withBut then tonight, I got another email from them saying that my bill is read...

Error and incompetence again & again with contract renewal

My contract was due to end on the 4th march 2024 (£26 p/m). I contacted VM on the 9th Feb 2024 to negotiate a new contract to start on 5th March 2024 (£31 p/m)This was all fine, until I received a bill notification on 20th Feb 2024, saying I've chang...

Recontracting questions.

Hello. My contract is due to be up in April and wanted to ask if there can be any better prices than what I was just quoted?My current package is maximum Volt package with Maxit TV, Gig 1, Netflix standard etc. for a very good price. £37.50 for base ...

How to leave VM with minimal hassle when out of contract or within 30 days of expiring

When the offshore representative starts to spew out silly prices for renewal, just say "No, I can't agree to 18 month recontract with 2 price increases with unknown amounts upfront. Can you do monthly rolling instead?"They will say "No" straight away...

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