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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21872 Views
  • 36 replies
  • 7 kudos

Final bill

I gave my 30 days notice and my services are set to go off 10 August. Can you explain why I have been told that I need to pay a full months bill of £86 on the 13th Aug (usual DD date) for billing period of (8th August-7th September). You expect me to...

MIKE24WF by Tuning in
  • 1014 Views
  • 7 replies
  • 0 kudos

Resolved! Contact renewal

Hello, My package was due to expire 8th march 2024, so I rang and negotiated a new contract on the 21st February2024. I got the order and the contract documents through email but can't see a start date mentioned anywhere. When I log in to look at my ...

bigpmc by Tuning in
  • 196 Views
  • 2 replies
  • 0 kudos

Credit File Amendments

We were a customer with VM for over 6 years until last September when we sold our flat. I thought all bills had been settled so cancelled our direct debit, but it turns out there was still a final outstanding bill. This has now impacted my credit fil...

Eawg2008 by Joining in
  • 213 Views
  • 5 replies
  • 0 kudos

Bill Increase

Disappointed to receive notification of price increase from April.  I agreed an 18 month new agreement last December now VM are telling me the monthly charge is going up.

awr1946 by Dialled in
  • 78 Views
  • 1 replies
  • 0 kudos

Elderly not supported well!

My mother has been charged £25 for a sky movie that i know she has not watched or bought deliberately! She is 93, deaf and despite never having done this before she has to pay this bill??where is your compassion and common sense? Is it possible she h...

elaine19 by Tuning in
  • 331 Views
  • 11 replies
  • 0 kudos

upgraded on app no contract emailed

My current contract comes to an end on 9th March. I used the app to upgrade to a new 18th month contract on February 13th with which I received an email outlining the deal with a reference number. But this deal is still not showing on my account 2 we...

coddog by Joining in
  • 158 Views
  • 4 replies
  • 0 kudos