Managing Your Account - Cable - Page 42

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Shambolic Contract Renewal

HiWe did a contract renewal for our Virgin Media services on the 12 January 2024, for a fee of £117 per month (plus inflationary rises.) We received all of the contract documentation relating to the new contract that day that states it is for a minim...

Resolved! Re: Email address to send proof of house move to

I have been trying to do the right thing to let VM know I am moving out of a VM area for the past 2 weeks, both over the phone and whatsapp. I have currently been transferred to whatsapp again and have been waiting for a response since 11.30am this ...

Re: How do I escalate a complaint?

Same here. I want a pod but keep getting told there is an intermittent fault which will be closed in 24 hours. Technician came and sorted a month ago and I don’t have an issue except range. Can’t get anywhere with supposed customer service.

Reopen complaint?

I would like to re-open a complaint. The complaint reference is C-1503241493.When I lodged my complaint Virgin Media immediately "resolved" it and sent me an email saying "here's what we agreed" (when I haven't agreed to anything).Can someone here he...

Billing Complaint

Hello,I have tried web chat and also phoning but no joy due to robots and automation. The pesky robots on web chat almost cancelled my whole package! Anyway I am complaining due to recently having a price rise from 37 to 49 for my broadband and line....

Complaints

Has anybody else had issues when simply trying to log a complaint with Virgin media? I am quite possible at my wits end with there customer service and the phone lines, I can’t get through to anybody who seems to understand a normal conversation or i...

Overcharging Vulnerable Customers

My in laws, like many fixed income elderly people, are struggling to meet their bills. Having been asked to look at their accounts I was SHOCKED to learn that Virgin Media is charging them £168/month for a basic service (broadband, telephone and no ...

Contract renewal - confusing terms

I have just renewed my contract via live chat. This is for an 18 month period. I specifically asked whether the monthly price quoted would apply for the full 18 months and the Virgin rep said it did. When she was confirming the new contract she paste...

unable to update contact number in virgin media account settings page

when i try to update my contact mobile number either at online vm account and on the vm app too, it keeps reverting back to the old original number. Any help please? thanks

Disconnected early

Arranged with Virgin to be disconnected on 2nd April, woken up today to broadband and tv having been turned off, technical support no help, said I was told the wrong information when cancelling and there was no way it would be turned back on as it wa...

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