Managing Your Account - Cable - Page 36

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! Deadlock letter requested multiple times and VM not providing it

Hi,I am writing to express my frustration with the lack of resolution regarding my complaint C-2702241160, initiated in February concerning a missold broadband contract, where a discounted priced was promised via phone call and was never applied.Des...

Returning equipment

Hi. I have finished my contract and it's all been discontinued. Yodel are sending a package to return my equipment which I will do. Virgin have sent me and email asking for 2 TV top box's when I have only ever had one. This needs investigating as it ...

Resolved! Re-contracting fiasco

I'd really appreciate someone from VM getting in touch with me to try and resolve my issue, I'm getting nowhere with the WhatsApp chat, my complaint has apparently been resolved by someone parroting back to me the information on which my complaint wa...

Area outage AGAIN

Area fault on TV and broadband services for 2nd time in 2 months. Last time the fault lasted 4 days, were told we would receive compensation..of course this wasn't then applied to the bill and when queried were told the faukt hadn't lasted long enoug...

Resolved! Recontracting woes and frustrations

First post here so forgive me if I'm in the wrong place. I'm out of contract on the 17th April, (currently in my 30 day notice period) I tried several times to click through emailed links to my “recontracting offers” only to be met with error message...

How To Cancel At Contract End

I’m so tired of VM apps and website sending me round in circles and following links to broken pages that don’t work, ‘Oops Something Went Wrong’, sign in after sign in, it’s wore me out. All I wanted was to review possible recontracting but it’s endl...

Refunding remaining credit

I recently have received a closing bill with credit remaining on my account. I am aware that the policy is that a cheque will be sent after but I have already moved out of the address and I cannot see a way to update my address on the account for Vir...

Netflix removed after house move

Yet another forum post about Netflix being removed after a house move. 3 weeks later it still hasn't been reconnected.I'm astonished at the number of people who have complained about this.Has *anyone* managed to get this sorted?!

installation date keeps getting moved!

I'm in the same boat as you, I joined VM from Sky back in early March, having a installation date of 6th. April, this was the date to be transfered over from Sky. , Having phoned VM every day, checking when the engineer was going to arrive, having be...

Re: Reset password not working

I have the same issue. have been trying to change it as I got a email about my contract expiring and can’t log on to see when it expires or how much the new contract will be. please help

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