Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hi AllMy latest bill upcoming bill is incorrect. I took out a new contract on Thursday 15 February 24 online as I was i was offered a new deal and got the confirmation via email stating the following: Order Date:Thursday 15 February 24Main services:...
I entered into a new agreement on 21st March after talking with one of your advisors on web chat. The initial monthly cost was agreed for Volt Gig1 Broadband, I received the email with the subject of "Virgin Media Order Documents" with the attached ...
Hi, I recently agreed to join Virgin Media for broadband only, great deal for 18 months. I am having serious doubts on whether to go through with installation as the pre installation happened the day after I agreed to the contract without any notific...
I called Virgin yesterday (05.04.24) and the agent added a landline rental to my package. She told me that the monthly cost is £31 and there is a one-off cost of £35 for the phone. I agreed with the changes. Then she sent me the contract, I reviewed ...
I renegotiated my contract a couple of weeks before it was due to expire and talked with an agent and accepted the deal they offfered which was £80/ month despite my phones now being billed separately on O2, as the old contract expired and moved into...
I just raised my second complaint with Virgin today cause noone was able to fix my bill in the last 4 weeks and the bill is £125 instead of £34! and imagine this when you are on direct debit and you are on a tight budget and you must pay the triple o...
The other day I got two emails from Virgin Media claiming that my current contract was coming to an end and I should apply for a new one for 18 months. My current contract does not end until September 24th this year, so I assumed it was a scam and ig...
Renewed my contract in July 2023 over the phone, and was assured by the agent that it was a fixed contract paying. a fixed sum of £47 per month. I was surprised to see that my contract has gone up with the April 2024 price rise. I was misinformed by ...
It's a bizarre one, but at least on Firefox with all extensions disabled, the MyVirginMedia site is unusable.Steps to reproduce:Log in to https://www.virginmedia.com/my-virgin-media/homeSelect "Your Package"Select "Upgrade Your Speed"Instead of being...
Hi Did an online change to a new 18 month contract and received an email containing the new details . Order reference removed Order date Tuesday 19 March 24 Estimated activation date Friday 22 March 24. I have however just received my April bill wh...
