Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I have cancelled my VM contract on 25th March 2024, so after 30 days notice it ends on 24th April 2024.I have received the returns box/package for the TV360 box and SHub3. I have disconnected both boxes and packaged them up into the returns box (incl...
I've been with Virgin Media since 2007 and registered for eBilling all that time. Last month I received an unsolicited paper bill along with a charge for £1.75.I complained and requested a refund of the paper bill charge.My complaint was mishandled: ...
We are moving house in a few weeks time after many years loyalty to virginmedia. I connected to a chat service to understand what the process is and was told we must pay the remaining 9 months on the contract in full - £180+ , this seems a bit harsh....
Hi,I upgraded to the 1gb service via the web on the 14th April 2024. I was sent the contracts and an estimated start date for the upgrade being the 17th April.I’ve not had any further update regarding a activation date and logging into my account it ...
My contact is 18-month ended on 22/3/2024.The T&Cs says: ...If you want us to stop providing the services at the end of your minimum period you will need to give us at least 30 days’ notice...Relevant post in this forum:https://community.virginmedia....
I’ve been sent several emails from inviting me to check out my renewal offers as I’m coming to the end of my contract. Every time I click the link I get the following screen - Is there a problem with the offers page?
im not getting anywhere with virgin media customer services and in the last 5 days or so ive been told 4 different things by 4 different people, im not really sure who is right in this situation as it seems no one really knows, i appreciate your time...
After a number of conversations and phone calls (couldn’t renew on line as it kept saying there was an issue) I’ve managed to renew my contract. I think VM could do so much better with customer service if they reviewed their call centres and listened...
For the past 5 months or so i have been charged £18.99 a month on top of my usual package. Customer service say i must have signed up for Netflix on my V6 box but i havent. I have phoned customer services each month to be told they will cancel it and...
I was told of an annual price rise to my Virgin services, taking the total cost to around £94 a month. When I logged on they offered a few options to renew my contract and I choose to carry on with the same package for 18 months at £65 per month. Vir...
