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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22429 Views
  • 38 replies
  • 7 kudos

Online Renewal Link Not Working!

Received multiple emails from VM with heading "Hurry! Grab your EXCLUSIVE renewal offer now" but the Recontract Now link simply does not work -  all I got is:Oops!Looks like something's gone wrong.We couldn't find the page you're looking for.Ya it's ...

shsh76cc by Just joined
  • 17 Views
  • 0 replies
  • 0 kudos

Hi, I have been evicted on the 19th March 2024, I asked Virgin Media to cancel my contract because I'm in temporary accomodation and I'll no longer use the Internet services. They asked me to pay more than 200 pounds. I told them that I have been for...

Noorane by Joining in
  • 39 Views
  • 0 replies
  • 0 kudos

Resolved! Cancellation Fee Homelessness

In May 2023 my grandmother signed up to virgin media while she was under section 3 of the mental health act, which legally any decisions made during that period of time must not be set, when she became better in June 2023 she decided to carry on payi...

Resolved! Can't view bills online

For 4 or 5 days now I have been unable to view my bills online.  When I try to, the page shows the following message."Oops! You’ve caught us hard at work.We’re sorry this part of the site isn't available at the moment, everything will be back to norm...

dss1tv by Tuning in
  • 69 Views
  • 4 replies
  • 0 kudos

Virgin wants to fleece me.

Just wanted to find out how have you dealt with Virgin when your contract is up? My contract run out. It was £40 per month and now it's going to £62. Called up Virgin customer service and the best they can give me is £49 for the same m500 service.. L...

Verification email

Unable to register my online account, it says to click verification email but have not received one. Resend prompt seems to do nothing have also tried resetting password but no luck 

Newuser3 by Just joined
  • 22 Views
  • 0 replies
  • 0 kudos