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geriann
Posts: 97
Registered: ‎16-02-2010
Helpful Answer

something's wrong with my landline phone!

on sunday the 14th i realised something was wrong with my landline phone.

when i try to phone someone it makes the tone noise...the noise that sounds like it's pressing the number in...then silence...Absolutely nothing.

i've tried to ring my parent's landline, my fiance's mobile, 1471 [to check who's called while i'm out], 1571 [to check my phone messages] and 150 [Virgin media]. i can't call anyone!

my fiance tried phoning me and he said it rang as normal, but it didn't ring at my end. so it seems no one can call my phone!

at first i thought it was because i'm late paying this months virgin phone/internet bill.
but my internet is still on.

normally they cut off the phone and internet until you've paid the bill.
usually they'd just stop outgoing calls, but i could still get incoming calls and i'd still be able to call [150] virgin.

how can i phone virgin media?
i've tried calling from my phone, but obviously i can't.
i can use my fiance's mobile phone if it's free, but he's not got a virgin phone.

is there a free way to call virgin media from his [Orange] mobile? or how much would it cost me to call on his mobile?

i emailed Virgin Media on sunday [14th] evening, but i haven't had a reply yet.

 

i've seen several posts on here about people having thier services go down.

i'm in Peterborough. which is cambridgeshire.

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Specialist
geriann
Posts: 97
Registered: ‎16-02-2010

Re: something's wrong with my landline phone!

77 views, but no one replied to me!:smileysad:

 

on monday the 22nd a virgin person came and fixed my phone.

it was a fault at my local phone box...you know the green cupboard thingys that have all the phone wiring in.

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Fresh as a Daisy
winsaunders
Posts: 1
Registered: ‎25-02-2010

Re: something's wrong with my landline phone!

 

We have no Dial |Tone the phone rings but we can't answer it and we can't phone out.

 

can you please forward this to the relevant department.

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Making Waves
dollie
Posts: 8
Registered: ‎03-03-2010

Re: something's wrong with my landline phone!

dont forget to ask virgin for a rebate on your bill for non usage of your phone..i was without a phone for a week and got £10 knocked off my bill

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Fresh as a Daisy
nancy
Posts: 1
Registered: ‎17-03-2010

Re: something's wrong with my landline phone!

I can not use my virgin home phone, i have nothing when i phone out and i tried to phone my home number and it says number busy, ( which it is not) I have looked on the website so i can contact virgin about this and it gives a number to phone free from your landline (clever!) i tried the 0845 number on my mobile which i was charged for and was left hanging on and paying for, for to long, as well as that, i had really loud music blasted in my ear!! Please help, how can i contact someone to sort this problem with no home phone?  

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Making Waves
dollie
Posts: 8
Registered: ‎03-03-2010

Re: something's wrong with my landline phone!

you will have to phone them from another land line but claim the money back from them for the phone calls

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Good to Know
Welcome__BHX
Posts: 500
Registered: ‎22-02-2010

Re: something's wrong with my landline phone!

There has been online support for many a year using the newsgroups (however they close on 22nd of this month), you just need to set newsreader (OE, WLM, Agent etc) to news.virginmedia.com and 'subscribe' (no cost) to the virginmedia.support .... newsgroups.



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Fresh as a Daisy
dstattersall48
Posts: 3
Registered: ‎18-03-2010

Re: something's wrong with my landline phone!

As far as I know my landline phone has not worked for 4 days, how the hell do I report it without being charged the earth.

HELPPPP!!!!

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Making Waves
dollie
Posts: 8
Registered: ‎03-03-2010

Re: something's wrong with my landline phone!

its about time virgin gave a free phone number out from other landlines

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Good to Know
Welcome__BHX
Posts: 500
Registered: ‎22-02-2010

Re: something's wrong with my landline phone!

 


dstattersall48 wrote:

As far as I know my landline phone has not worked for 4 days, how the hell do I report it without being charged the earth.

HELPPPP!!!!


 

 

If you have working Virgin Media broadband, then as I posted earlier via the online support newsgroups.



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