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Making Waves
kelvin52
Posts: 7
Registered: ‎01-07-2010

scratchy line/ no dialtone

yet again i have no dial tone with an echo/scratchy sound when i pick up the reciever. the phone doesn't ring as i have tried this with my mobile. can i get someone out please to fix it properly this time. I live in N11

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Gandalf
Claire_D
Posts: 3,345
Registered: ‎25-03-2010

Re: scratchy line/ no dialtone

Hi there

 

Can you advise if you have tried a different hanset in the master socket please ?

 

Thanks

 

Claire


Claire D
Help & Support Forum Team


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Making Waves
kelvin52
Posts: 7
Registered: ‎01-07-2010

Re: scratchy line/ no dialtone

its not the phone we have tried another. its the same problem we've had previously. please can we arrange an engineer asap.

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Making Waves
kelvin52
Posts: 7
Registered: ‎01-07-2010

Re: scratchy line/ no dialtone

yes we have tried 2 alternate handsets.

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Gandalf
Claire_D
Posts: 3,345
Registered: ‎25-03-2010

Re: scratchy line/ no dialtone

Hi there

 

I have booked an engineer for you.  The next available is Tuesday 12-4.

 

Please let me know if you cannot make this and we can shange the day for you.

 

Thanks

 

Claire


Claire D
Help & Support Forum Team


If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.

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Making Waves
kelvin52
Posts: 7
Registered: ‎01-07-2010

Re: scratchy line/ no dialtone

i suppose that will have to do. will i get refunded for lack of telephone sevice?

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Gandalf
Claire_D
Posts: 3,345
Registered: ‎25-03-2010

Re: scratchy line/ no dialtone

Hi

 

Please call customer service on 150 when the fault is fixed and we will

credit you back for loss of line rental.

 

Thanks

 

Claire


Claire D
Help & Support Forum Team


If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.

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