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Fresh as a Daisy
Salmon
Posts: 3
Registered: ‎12-04-2010

phone only rings once

Can anyone please help.

 

On incoming calls to my landline the phone normally only rings once so if you dont here the one ring you miss the call. Occasionally the phone will ring as intended e.g until answered or the caller rings off. I have tried other handsets and the same problem exsists.

 

Any solutions greatly welcomed.

 

salmon

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Good to Know
DTV_Phone
Posts: 522
Registered: ‎02-10-2009

Re: phone only rings once

Hello Salmon,

 

Sorry for the fault, it's most likely an issue with the ringer wire. Possibly a loose connection.

 

I've booked the first available for you, which I'm sorry to say isn't until Monday 19th April, 12-4pm.

 

If this is inconvenient the available slots are currently Tuesday 20th April to Friday 23rd April, 8-12pm, 12-4pm and 4-7pm or Saturday 24th April, 8-12pm and 12-4pm.

 

Cheers

 

Rob Ward

Help and Support Forum Team


Help & Support Forum Team

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Fresh as a Daisy
Salmon
Posts: 3
Registered: ‎12-04-2010

Re: phone only rings once

Hi Rob, thanks for the quick response.

 

Will this cost me money or is it part of the wonderful virgin service. If not then what is the likely cost.

 

Cheers Steve

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L33t h4x0r
Laura_S
Posts: 4,478
Registered: ‎25-03-2010

Re: phone only rings once

Hi Salmon,

 

Our engineer visits are completely free of charge.

 

The only time a charge would be applied to your account is if an engineer went out and no one was at home then they would charge a £10 no access fee, that's why we ask customers to let us know if they can't make the appointment at last minute for any reason.

 

Regards


Laura_S
Help & Support Forum Team


If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.

If you are new to the forum, please remember to search the forum before posting your question. Please don't send private messages directly to the forum team unless they ask you to, post your issue to the forum first.
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Fresh as a Daisy
Salmon
Posts: 3
Registered: ‎12-04-2010

Re: phone only rings once

Hi Guys,

 

Thanks for your response on this matter, i believe that there is an engineer visit booked for monday which i would like to cancel. Hope this is ok

 

Many Thanks Salmon

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Usually Always Right
Mark_B
Posts: 2,272
Registered: ‎25-03-2010

Re: phone only rings once

Hi Salmon, thanks for letting us know, this has now been cancelled.

 

Thanks

 

Mark

Mark Brooks
Help & Support Forum Team

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