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dp1
Making Waves
dp1
Posts: 4
Registered: ‎14-09-2011
Helpful Answer

ex directory

Has service for ex directory changed?  i have neen ex -directory for over 20 years.  originally this meant, that not only did your number not be written in phone books, but also if you rang someone, they couldnt see your number.  But now they can.  do i have to dial a different number as well?  what is going on?  also, i do not have a spare 20 minutes to ring India/Philippines to ask customer services, who have no idea why i see it as a problem.:womanmad:

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Superuser
BenMcr
Posts: 12,091
Registered: ‎11-08-2009

Re: ex directory

Ex-Directory is only not listed in the phone book/directory enquiries

 

What you are wanting is Caller ID suppression (also known as Permanent Number Block). It's free to add on via Customer Services.

 

In the meantime doing 141 before a number you dial will block it for that call

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I work for Virgin Media - but all opinions posted here are my own
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Human Answer Bank
Ray_P
Posts: 2,688
Registered: ‎25-03-2010

Re: ex directory

Hi dp1,

 

Ex-directory means that your number will not be listed in the telephone directory or directory enquiries.

 

If you want your number to be withheld on all calls, then this is a feature that you need to request to have on your line. All you need to do is contact our customer care team on 150. There is no charge for this feature.

 

You can also withhold your number on a per call basis by dialling 141 before the dialled number.

Kind Regards


Ray_P
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dp1
Making Waves
dp1
Posts: 4
Registered: ‎14-09-2011

Re: ex directory

thank you very much. very helpful indeed!
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Superuser
canveyboy
Posts: 2,153
Registered: ‎17-08-2009

Re: ex directory


BenMcr wrote:

Ex-Directory is only not listed in the phone book/directory enquiries

 

What you are wanting is Caller ID suppression (also known as Permanent Number Block). It's free to add on via Customer Services.

 

In the meantime doing 141 before a number you dial will block it for that call


I am ex directory but never knew I could have my number suppressed as well, thanks for that, I shal be giving VM a ring to have that feature added.

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Superuser
canveyboy
Posts: 2,153
Registered: ‎17-08-2009

Re: ex directory

Decided to have my landline number changed today as even though I am with the TPS service I was getting fax calls quite often and calls from call centres even though I tell them not to call again.

 

I'm not sure the TPS service can stop calls from offshore call centres, even though they are acting on behalf of UK companies (something I will look into)

 

Anyway, VM agreed to change my number free of charge which I'm very happy with, However is was made clear to me that normally there is a £25 fee for changing numbers and if I need to change again in the future I would be charged. (fair enough).

 

I did ask to be classed as X-Directory and was told that Numbers are now automaticly clased as X-Directory anyways.

 

I also asked about the The caller ID suppression, but was told that this was not free and is classed as a chargable add on.

 

I used the "thinking of leaving us" department as I could find an option for what I wanted.

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Superuser
BenMcr
Posts: 12,091
Registered: ‎11-08-2009

Re: ex directory


canveyboy wrote:

I also asked about the The caller ID suppression, but was told that this was not free and is classed as a chargable add on.

 


 

Think they were confusing Caller ID feature with the number supression

 

**********************************
I work for Virgin Media - but all opinions posted here are my own
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Font of All Knowledge
Peter_
Posts: 4,836
Registered: ‎24-06-2011

Re: ex directory

Free

Permanent Number Withhold (1470)

Keeps your number private - every time you make a call. Ask our customer care team to set it up for you (even if you're ex-directory). If you do want to leave your number, dial 1470 before you make the call.

 Which can be found HERE

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