landline not been set up byvm
contract says home phone included but vm never got in touch with previous providr to ask about my line being transfered
contract says home phone included but vm never got in touch with previous providr to ask about my line being transfered
Virgin charged me for calls when I was on holiday, no one in my house. I have rang Virgin 3 times about this, each time I have been told I will get a refund. So far no refund.
Hi I was told by email that I would need to upgrade my hub due to them moving from phone landlines to fibre network and I should receive a letter about it but I have not received a single thing from virgin about this about from the email has anyone e...
How do I get in touch with virgin to book an engineer for landline that’s not working.
Hello, Like many people, I don't want to change to a fibre optic landline. There's nothing wrong with the existing system and it's going to be incredibly inconvenient to swap over.Our traditional landline is due to be disconnected next month and an e...
Yesterday my virgin tv, Wi-Fi and landline went off for about 8 hours, the tv and Wi-Fi are working again but the landline will not send or receive calls. I have done a system check and got a green tick (no faults in your area). Can anyone help plea...
Hi, I have been sent emails and messages asking me to phone customer services to order my replacement hub otherwise my phone line will stop working on the 23rd of October, I have a super hub 2, I have been trying to get through via the phone lines f...
Since installing hub 5 i can ring out on my landline but can't ring in.Does my land line have to be connected to the hub as well.Thank youLyn
Good morning, I'm hoping for some assistance if possible. I have a ticket No P02194990 open for over a week with no response for a problem with my landline. No dial tone and if you try to call my home No it says "number you have dialled has not been ...
HiMy land line has no dial tone, as has other virgin media users living down my road. The service status says there isn't a problem.I cannot find a way of raising an issue on line, please help !