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Resolved! Short of Two services - landline not working

We moved into our current address in September and so opted to pay £30 to have an engineer visit to install our broadband, tv and telephone services with virgin media on 15th September 2023. The engineer came on that date and told us we were having a...

landline

Hi , would be very grateful if anyone can anyone shed any light on the following. Since Monday 16/10/2023 I have not been able to receive any calls on my landline. No problem making calls. Have asked a few friends to ring me from their mobiles and la...

rkh by Joining in
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Switchover today. Are you confused

Unless you have total acces to the rear of your router it might be confusing. It is the very first grey port that you plug the adaptor  into. There are two grey coloured ports, there are also another four ports .This is where I was confused fumbling ...

grafton6 by Joining in
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Resolved! Fibre Phone not working post power cut

Hi,My fibre phone has not worked since a brief power cut last Thursday. No dial tone. If I call from mobile it just rings without going to voicemail.Have reset the hub and internet comes back but no phone line.any ideas please?

brampski by Joining in
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Landline Down

All my services were off for a couple of days last week due to a Virgin outage.The tv and broadband service is now back but the landline is still not working despite your service status saying there are no issues 路‍I have 3 handsets and each show, ‘n...

Resolved! Unwanted update

Hello,Recently my mums line was upgraded to fibre, she apparently wasn’t prewarned about this, and the first thing she knew was when the guy came to do it.Later the same day she contacted me saying her “Emergency Red Button” was non operational since...

Gazzz by Tuning in
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  • 6 replies
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Can’t dial out to local calls (national ok!)

HELP PLEASE!This is on behalf of my elderly mother. She is at her wits end trying to sort this out, and I am at my wits end with the number of texts she’s sending me about this! For some reason, she cannot use her virgin landline to make very local c...

traceyjo by Joining in
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Resolved! Landline Switchover

My switchover date is today 13 June.  I’ve unplugged my cordless phone from the wall connection, plugged the adapter into the grey Hub1 in the back of the Virgin media box, plugged my telephone into the adaptor in the box.  I’ve now waited more than ...

Given new number when I asked to keep my old

Just signed up for TV, phone and broadband. Asked to keep my old number but have today received an email telling me my new number. Please can I have my old number, I've used it on Virgin before.