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Resolved! Increase in usage charge

My mums phone line has just been updated to Fibre Optic and her usage charge has rocketed from £1.87 to £11.27. VM assured her that there would be no change to her usage charges if she went from “copper” to “fibre optic”. Was she misinformed?

Gazzz by Tuning in
  • 213 Views
  • 1 replies
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FW500 firmware update stuck

We just recently had the FW500 installed and I tried to do a firmware update, it seemed to download ok, then said loading and since been stuck with message loading showing on the display for the last 2 days. Has anyone else had the same problem is th...

Flashing ‘red phone symbol’

Hi thereThere was an issue with the service in my postcode area yesterday but today it’s reporting that that all is o/k. However my modem is flashing ‘red phone’ and I have no dialling tone. Important that my landline is working as expecting some imp...

bigbob1 by Joining in
  • 664 Views
  • 14 replies
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I can't dial out on my landline

I get the dialling tone but can't hear phone ringing. It rings at their end and they can hear what we're saying but we can't hear them. We have tested two phones so know it is the landline and not not our phone at fault. Have been advised that there ...

Sandboy by Joining in
  • 175 Views
  • 3 replies
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Memorable Word

I want to have my home disconnected free and need to notify Virgin by 23/11 BUT I can't get to speak to anyone because I have forgotten my memorable word. I have been with Virgin for over 25 years and find this very frustrating!!! Please advise how I...

Sloansem by Joining in
  • 123 Views
  • 2 replies
  • 0 kudos

Resolved! Phone fibre

I have been notified that my home phone will be switched to fibre on 12/6 and adapter will be sent out to me.  I live in an older property where my phone connection is in a different room to the hub. Does anyone know how I can get the adapter to work...

martin671 by On our wavelength
  • 916 Views
  • 11 replies
  • 1 kudos

Moving phone to new fibre

I've had the email telling me the phone line will be moving to a new fibre supply.Currently, my router (SH3) is in an upstairs office and the phone is in the hall.  The phone is not supplied from the Hub.See below for how it looks from point of entry...

PXL_20231110_103628588.jpg PXL_20231110_103732153.jpg PXL_20231110_104624446.jpg
sjw211 by Up to speed
  • 405 Views
  • 5 replies
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unable to get voicemail messages on landline

Hi since our landline changed to going through the wifi hub we cant listen to voicemails.I have left a message on our number but it doesnt tell us we have a message and when we dial 1571 there is no message there,any help would be beneficial as my wi...

Included minutes versus anytime chatter

I have unplugged my phone as anytime chatter makes no sense in this day and age.  I was paying £10/month extra for less than I can get with a cheap £5 SIM.  Paying at least 48p per call (24p connection + 24ppm call rate) is excessive.Why don’t Virgin...

Landline phone dead.

HD5 Kirheaton, Huddersfield. I have had no dail tone all day  09/11/2023, yet it's reported no problems in my area.