Home Phone

Resolved! Cannot phone out

In common with other posters on this forum, I cannot dial out on my landline. All I get is the Virgin Media helpline. Why is this! We are not on the hub system as yet. Not due til next year so why the hassle? We are also up to date with bills. One en...

Resolved! SilentGard

In the bumph that came in with the new landline connector, it showed an address for SilentGard and game a .com address to set call blocking up. there’s just one problem, the silentgard.com address doesn’t work!has anyone had this problem and have you...

Vulnerable customer

My vulnerable father (90, housebound and lives alone) has been unable to use his phone for at least 36 hours. He was issued with a priority incident number yesterday with a promise to be contacted within 24 hours. On checking, virgin customer servi...

Virgin Landline trough Hub.

Can anyone steer me in the right direction regarding the switching on of the answering service.Thanks in advance.

Landline says ‘check phone line’

No dial tone. Checked all connections. Can you do some tests please?

Landline issue

Hi,I'm posting on behalf of my mum who is disabled. We are both on virgin phones and I just tried to call her and got a message saying "Sorry, the number is incorrect."I tried another number on my phone and the call connected.I had to call my mum on ...

New router linked phone not working

I've switched my phone from the analogue socket the new router using the dingle provider. Reset the router several times. Unplugged phone several times. Tried other phones. And still no land-line tone. Any suggestions? No service now for three weeks....

Landline problem - goes dead after message when dialling out

When I dial certain numbers on my landline I get the following voice message "Thanks, we've removed the last incoming call from this line" and then the phone goes dead. The affected numbers I have detected so far are 4 local landline numbers and 1 ...

Landline number port debacle - WARNING!

Hi,A WARNING TO ANYONE ORDERING VIRGIN SERVICES WHO WANTS TO KEEP THEIR NUMBER!I ordered Virgin services on 07/11/23, part of which was requesting to keep my existing landline number (porting from Sky). My services went live with Virgin on 09/11/23. ...

Since switch over no incoming calls

I switched my phone to the hub this afternoon as requested. Got ring tone - checkCan dial out - checkBut when I try ringing home phone, phone doesn't ring.Any suggestions? On the plus side not a single cold caller since the switch over

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