Home Phone

Turn off Landline Voicemail

Hi,I want to turn off the voicemail service on my landline, the instructions on the Virgin website say to call 1571 and choose the option to cancel it, but there is no option for this.

Appalling customer service from Virgin

I have called Virgin customer services multiple times in the past few days to report that my landline is dead.I have done every possible test recommended.I was told the tech team would call me.I got a missed call so called customer services back, and...

Landline not ringing on incoming call

If anyone can help - noticed that the landline which is plugged into the BT socket is no longer ringing on incoming call.I can ring off the landlineI can ring the landline from my mobile and hear it ringing on my mobile.But the phone does not ring.I ...

I can’t ring out from my landline, I just get the engaged tone

When I try to dial out from my landline I just get an engaged signal. I can still receive incoming calls though. Any ideas anyone?

Landline calls dropping out

Recently encountered an issue with both incoming and outgoing calls dropping out after connecting. Was on the phone (mobile) for over an hour this morning being passed between different departments all who said they could fix the issue and refused to...

Landline has gone down again.

My landline went off yesterday and came back on today for a short period of time and when I checked it at19-00 it had gone off again no dialling tone.Could any one please help.

Landline removal

I've had an email about being switched over to a digital system for the telephones.I'm not that concerned as I've not had a phone plugged into the line for about 2 years now.What I would like to know however is if I can remove the old phone-in box ot...

Home phone switch to fibre

Since October I have been receiving text messages saying I'm going to be switched to fibre in February 2024. I'm given the option to request a callback if I need technical help. Each time I have done this and then I never get called. A month passes a...

Landline cuts out receiving Mobile calls

My mum is a Virgin customer and when she receives calls on her landline from a mobile, the initial call lasts c.30 seconds, I have to call back and the second call lasts around the same but the 3rd call works fine and we can have a long conversation....

Porting delay in moving landline from BT to VM

Hi I ordered my Volt bundle with you on 11th Nov. Installation was 25 Nov but the engineer said that the request to port our exisiting landline had not been included. It was requested on the original order. The engineer made a phone call whilst her...

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