I can’t ring out from my landline, I just get the engaged tone
When I try to dial out from my landline I just get an engaged signal. I can still receive incoming calls though. Any ideas anyone?
Home Phone
Help with your Virgin Phone line
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Forum Posts
Landline calls dropping out
Recently encountered an issue with both incoming and outgoing calls dropping out after connecting. Was on the phone (mobile) for over an hour this morning being passed between different departments all who said they could fix the issue and refused to...
Landline has gone down again.
My landline went off yesterday and came back on today for a short period of time and when I checked it at19-00 it had gone off again no dialling tone.Could any one please help.
Landline removal
I've had an email about being switched over to a digital system for the telephones.I'm not that concerned as I've not had a phone plugged into the line for about 2 years now.What I would like to know however is if I can remove the old phone-in box ot...
Home phone switch to fibre
Since October I have been receiving text messages saying I'm going to be switched to fibre in February 2024. I'm given the option to request a callback if I need technical help. Each time I have done this and then I never get called. A month passes a...
Landline cuts out receiving Mobile calls
My mum is a Virgin customer and when she receives calls on her landline from a mobile, the initial call lasts c.30 seconds, I have to call back and the second call lasts around the same but the 3rd call works fine and we can have a long conversation....
Porting delay in moving landline from BT to VM
Hi I ordered my Volt bundle with you on 11th Nov. Installation was 25 Nov but the engineer said that the request to port our exisiting landline had not been included. It was requested on the original order. The engineer made a phone call whilst her...
Resolved! Fibre adapter not long enough, can I order a phone extension cable?
My home phone switched to fibre last month. We don't really use it so I haven't got round to plugging in the adapter until now. However the cable is way too short to reach the router. I can't move the router as it needs to be next to the PC. I can't ...
No Dial Tone on Landline
I have no dial tone on my Landline phone so I cannot contact Virgin Media on that is there another contact number I can use from a mobie number to report the fault.
Resolved! Ordering a new hub for switchover - how?
How do I order a new hub? Messages tell me I need one for the landline switchover. When calling the given number there's no obvious option. I don't intend being on hold for 20 minutes to the wrong department! Thank you. Simon [MOD EDIT: Subject tit...
