My parents - both in their late 80s - have their 'landline' service through VM. They used to have TV & broadband as well, but no longer use the Internet and don't watch enough TV to warrant the extortionate subscription fees. A few weeks/months ago t...
I've just done the fibre switch but the landline is not working. I've rebooted twice. Can you help?
Hiya,I've been told many times that the phone rings like it's abroad and from the forums it looks like it's the not the only one. Please can someone from the VM team message me to sort it out. Tried to call but not got far.
On 2 Sept Virgin engineer installed TV, Broadband and landline. Everything works ok apart from landline. I was given a temporary number. I have rung Virgin a few times to ask them to Port the number from Sky to Virgin and I'm always assured it's in h...
Hi all,I will be away for a few weeks when the phone is planned to switch to fibre. I believe I can plug the adaptor into the hub and connect the phone as recommended, and on the switching date, the phone will be automatically switch to fibre. When I...
Fellow VM customers,Since November friends and family with Sky mobiles (or landlines) have been unable to call my VM VOIP line. (The telephone is connected to our VM hub).Making calls is no problem. It appears that numbers from other phone providers ...
Hey, we were due to switchover however the Hub we have is placed upstairs but the older "phone" line box is downstairs where the phones plugged into ATM, as we need the base phone downstairs is there anyway the router can be moved downstairs as we al...
Hi Virgin Media, Had a question regarding our landline, recently have had virgin media installed and everything is working perfect now when we got the broadband and the landline package we also got a new landline number. Now we currently have a landl...
So I switched from sky to virgin in November, they've fitted an EBUL the newest one, anyone got more info on how it works? I get as plugged in it's a landline until failure then it works of the SIM. So in a failure and using the EBUL calling out woul...
Hi VirginYou've sent me various mails about the switch-over to fibre-optic connection for my landline - and the switch date was 08/01/24, but I haven't received the necessary adapter.Could you please clarify when I should expect to receive it, since ...
