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Resolved! No ringtone on Landline phone.

Checked volume, have ringtone and can call 150 & other numbers. When phoning home get the answer phone message but caller message is not recorded.

JeffF by Joining in
  • 1481 Views
  • 15 replies
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Noisy Landline (loud crackling)

Hi,Loud crackling noise on landline. Started a few weeks ago and has steadily got worse, now phone is almost unusable much of the time. 3 basic phones plugged directly into sockets. Tried troubleshooting as detailed in Virgin help but makes no differ...

Blodwins by Joining in
  • 214 Views
  • 1 replies
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Crackling landline

My internet went down yesterday and since then my landline is unusable due to severe crackling noises. I do not know whether these are related. The internet issue was resolved but the phones are not working. 

Elsje by Joining in
  • 225 Views
  • 1 replies
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Resolved! Landline answering machine

Still getting the dialling tone on the landline saying there is a message on the answer phone? But no message received?Any tips in getting rid of that tone please?

Problem with switchover to fibre

In January we received an email saying we needed to book a technician visit to switch our phone to the fibre network. I phoned Virgin and after going through all the options (as none of them fit with this), I was able to speak to somebody albeit with...

Zagorian by Tuning in
  • 567 Views
  • 6 replies
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Fiber switchover

HelloMy elderly mother received the letter about the landline/fiber switchover. She called the 150 number to book a technician appt and was asked a lot of questions about security which she was confused about. Can you please tell me how I can make th...

I have 11 missed calls with no number

For some reson when I check the call log on my house phone I have missed calls but no numberThe phone hasnt rung I just seem to have all thease missed calls this started hapening when I got the 1 gig broad band Any suggestions ?

Landline

I had Virgin Broadband Band Hub 5 and landline installed on Friday the 17th of February. The Broadband is working however the landline has not been working since installing. I spent 2 days trying to find out why? I was told that my equipment had not ...

Aaron72 by Tuning in
  • 766 Views
  • 11 replies
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Landline is dead

My land line is dead.  All other broadband, TV and WiFi are working and I have checked the cables.  I have done a status test and there is no indication of a failure.   What can I do?       [MOD EDIT: Subject title changed for clarity]

Customer Service

What on earth is wrong with VM customer service. Why do VM send emails explicitly stating one thing. Only to be told something different over the phone. We had an email on the 16th last Thursday saying you need to order new hub for delivery and that ...

mac51 by Joining in
  • 521 Views
  • 5 replies
  • 0 kudos