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Resolved! Switchover and Hub1

Had the switchover this week, but just learned that my current Hub, which appears to be a SuperHub1 (had for many years, shiny black with a blue logo in the bottom corner and 4 telephone inputs in the back of the unit) is not compatible.Is there a wa...

LeeLeeV by • Tuning in
  • 847 Views
  • 6 replies
  • 0 kudos

No dial tone on home phone

Unable to make or receive calls no dial tone just clicking noise tried  phone into master socket still not working can any one help unable to phone virgin for a call out..

rob1050 by • Joining in
  • 280 Views
  • 1 replies
  • 0 kudos

Resolved! phonw switch over to fibre

Good afternoon,I had a message that my phone will be switched over fibre on 18th May 2023.The problem is that my hub is downstairs and my main phone is upstairs in living room.I will need this sorted out before the switch over so that my phone upstai...

IV_C by • Tuning in
  • 565 Views
  • 3 replies
  • 0 kudos

Charged for ghost calls to telephone number 123

I do have landline in my package. But do not own a land line telephone so cannot physically make calls. Have requested in past to have landline removed from package. I have itemised calls on my recent bill totalling £1.70 I never made any of the call...

KHirst by • Joining in
  • 694 Views
  • 3 replies
  • 0 kudos

Resolved! Caller Id shows calls from "No Number" every 2 hours

I have been having continual problems with my landline since it was connected to the hub and WiFi. At the moment my caller ID on the phone continually shows that every 2 hours I am receiving a call from "no number" and this occurs over a 24 hour peri...

rnmh1964 by • Tuning in
  • 3559 Views
  • 27 replies
  • 0 kudos

Resolved! Fibre Phone Switch - Effect On Existing Equipment

Can someone please advise whether I can use the new Fibre Phone setup.My Hub is currently in a ground floor side extension of the house. The current Telephone Master Socket is in the entrance hall of the main house. I also have a second phone upstair...

Converting land line to fibre - some questions

I recently had an e-mail from Virgin Media saying my land line is converting to their fibre network. To enable the phone to work over the fibre network I needed to contact Virgin Media on 150 to order a replacement router.I currently have a "Super Hu...

likanmin by • Joining in
  • 1120 Views
  • 8 replies
  • 0 kudos

I ended phone call

Unfortunately did not end local call as a result call lasted 10hours how much will this cost me

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