Home Phone

Landline voicemail not working

I’ve always had voice mail on my landline but I noticed the other day that when someone rings it no longer goes to voicemail if I don’t pick the phone up.

home phone not working

My home phone isn't working. All calls out have an engaged tone, all in coming calls go straight to voice mail. Virgin media remote technicians can't fix it, level 2 raised a ticket, 8 days later, still nothing and apparently I have to wait another ...

Resolved! Call from Telephone Preference Service

Hi, yesterday I had a call from [REMOVED] saying they were calling about scam calls I had been receiving on my Virgin Media landline and that they, (TPS), could improve the service, I didn’t have to do anything. The caller was foreign and the line po...

My adapter for the phone line has not turned up, help!

Hi, the adapter for the phone line has not turned up. It did not ship with the new hub supplied ages ago. We have tried many times to get through on the phone line (as per your website), but it is constantly engaged. On top of all that, the same appl...

Help with change to landline fibre network

Received an email that my home landline is being changed to fibre network and that I will need to install an adapter to my hub. However, the hub is in an upstairs room and nowhere near the telephone connection box. I understand I will need an enginee...

Resolved! Home phone out of order - can't speak to anyone from VirginMedia

Please can someone help me? My landline isn't working, no dial tone, can't make or receive calls (callers get an engaged tone). I think it's been off for a few days but have only noticed today as I haven't used the phone recently. We've had quite a b...

Home phone

Yesterday I posted about no dialling tone on the house phone, only to be told virgin had switched it off because it was connected to a wall socket, I was reassured it would be switched back on, until an engineer could attend, as my dad has to be c...

Inbound calls to land-line failing

I was just on a call and it got cut-off. The caller tried to ring back but I got no caller ID. I ansered and got a disconnected tone. All attempts to call the landline are ringing but when answered, the tone is just the dial-tone.Called VM twice - fr...

Phone not working (Telephony disabled in Hub 3)

HiJust bought a home phone and it's not working with the adapter on Hub 3. When I go to the Hub 3 in modem mode or normal mode it shows "Telephony disabled" so I guess this is the issue. The old socket also doesn't work. Please help

No Dialling Tone on Landline

Hi I have no dialling tone on my landline. After being on hold for over forty minutes i eventually spoke to a lady who sounded helpful but was just reading a script, I explained that i was using anon virgin mobile phone and it was costing me as i was...

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