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Help with fibre switchover

Good afternoon. My adaptor arrived ready for my switchover to fibre landline. When the day came, I realised that my phone socket is in my kitchen, and the hub in the front room. After spending an hour trying to get through on 150, i managed to speak ...

garykc by • Joining in
  • 267 Views
  • 2 replies
  • 0 kudos

Resolved! landline

do Virgin leave you without a landline if the Internet goes down because mine did when it went down last week

cagzy by • Joining in
  • 286 Views
  • 1 replies
  • 0 kudos

Charged for lanldline calls

My mum has been charged on 2 different occasions for using her landline number outside of her plan However she has not made these calls but has been charged. She does not use the phone Thanks for any help

Resolved! Landline calling the police

I thought that this issue may be similar to a previous message I have just read on this board but in our case the person calling the police knows our home address.We stopped using our landline over 12 months ago as there seemed to be a fault with the...

Keith-D by • Joining in
  • 533 Views
  • 2 replies
  • 0 kudos

Resolved! Phone switch

We are due to switch to fibre phone in a couple of weeks. We really need our 3 phones where they are currently located. Do we have to get new cables put in by Virgin engineers or is the solution fairly simple (maybe go cordless?)

jonesjh by • Tuning in
  • 439 Views
  • 4 replies
  • 0 kudos

Not able to make calls

Over the last month I have not been able to make any calls with my landline, only receiving incoming calls which then drop. My grandson has tried to look over the connections and sees nothing wrong. I need an engineer to come and sort this as a matte...

James365 by • Tuning in
  • 320 Views
  • 5 replies
  • 0 kudos

Resolved! Switchover adaptor needed

My landline is not working and I've been told its due to the new switchover and I need an adaptor to plug into my hub. I have not received an adaptor or an email/letter regarding the switchover. 

BarbPA by • Joining in
  • 360 Views
  • 4 replies
  • 0 kudos

Landline changeover

Hi there,My main landline is not in the same room as my hub. How do I manage the changeover trying to plug the cord into the back of the adapter? Does anyone have any ideas?  Many thanks.

Hadfijan by • Tuning in
  • 263 Views
  • 3 replies
  • 0 kudos

call waiting

Despite exchanging private messages for a week now my original issue with call waiting still exists. My problem is if my landline is busy on a call and a mobile calls the landline, the mobile caller gets no tone and is then cut-off. Has anyone else e...

jayabee by • Joining in
  • 254 Views
  • 3 replies
  • 0 kudos

Resolved! landline

My landline is about to be switched in oct. I have tried to book a technician. no joy. can anyone help.

w57 by • Joining in
  • 320 Views
  • 3 replies
  • 0 kudos
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