Charged for calls not made
It’s only been 3 weeks!!! Poor customer service
Home Phone
Help with your Virgin Phone line
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Forum Posts
Adaptor required, please
Hello,Please can you send a PM to arrange to send an adaptor out to connect the landline to the Hub? We upgraded recently, received a Hub 5 on Friday and noticed then that calls from the landline only connect to VM. It doesn't matter which number is ...
How do i cancel an engineer coming out tomorrow?
The guy i was talking to today organised an engineer to come to my home for my phone but i think its ok now and wont work via the hub till the switch over on the 12 oct. Can a VM member cancel this for me so the poor engineer doesn't have a wasted jo...
Parents Home Phone Landline switch
My dad was on a call on Saturday on his landline and the phone line went dead. No dial tone on the phone and any calls going straight to voicemail.He got in touch with VM who said that it is part of the switch over to digital. Fair enough, but no n...
Paper Phone Directory
Hi,All my Virgin Media neighbours have had delivered the latest (and final) Phone Book/Phone Directory/White Pages but for some reason I haven't.May I ask you send me a copy, please, as just occasionally it's useful despite online searches.Thanks
Digital Landline Not Switched Over
Last week an engineer replaced the 20 year old cable from street to my house. In doing so he removed my old landline (copper cable). I spoke to CS who said I simply needed an adapter for my hub 5, which I didn’t as my DECT phone plugs directly into t...
LANDLINE NUMBER NOT TRANSFERRED
Long story short but when filling the form for my package and speaking to the virgin media team on the phone I requested my LandLine number to be switched over and previously I was with BT. This happened a few months however just today I bought a han...
Re: House Alarm
Hi, I too have the same issue and need an extension socket to be rewired to the hub. My alarm connects to an SD1 speech dialer which via this extension, phones preset numbers and plays a recorded message if the alarm activates. This is just like ...
Line rental charge
I'm curious. After reporting a fault on my landline, the visiting engineer changed us to a VOIP connection, explaining a calls were now made via the on-line connection So why am I still being charged "line rental"??
Resolved! Landline Switchover
I have just read the email about the home phoneline being switched to fibre. My Hub3 is in my attic in Modem mode and has been for years.My handset is plugged into the socket in my living room.My wife cannot get into the attic to answer the phone so ...
