I am an 82 year old trying to port my number from Virgin Media (my deceased wifes account) to my account (new account now with Virgin Media). I was told by Virgin Media this will be easy to do and i'm still waiting for the port to happen. I call up e...
Hi,Had our phone line with you for many years now and had no problems.But the last few months there is a crackling noise on the line that has now gotten so bad we can barely here anyone on it anymore.I've checked all the connections, even plugging in...
I want this answer from Virgin staff please, not from mods or folks who are pretending to know what they’re saying.From my understanding from working with competing brands, the line rental charge was for the use of open reach/bt lines which was a cha...
Hello! I have recently been in contact with Virgin Media after receiving a text alerting me to the home phone switchover which will be happening on 19th September. I was already aware that I would need a technician to come out and make the change as ...
Hi, My landline hasn't been working for around a week now.I get a dial tone and can dial out, however when calling the landline it goes to answerphone.I have rebooted the router to no avail. I have plugged 2 different phones directly into the router ...
HelloMy current telephone port is in the passage but I want this relocating. Please help as 150 keeps saying too busy Thanks
I have seen a number of posts on here where the landline phone has stopped ringing. I can phone from a mobile and although it doesn't ring I can pick it up and it is working. It was all fine up to about 2 weeks when the line went down completely so I...
I will be shortly going to VM full fibre and loosing my BT landline and associated number.I know that a DEC phone can be connected to the VM Hub 5, but what phone number will it use, I am a bit confused.
I've been told I need to switch to the new phone service and need a new hub and everything has to be done via 150.It's not clear what route to follow when I call 150, as there no option related to the switch over. I'm on the autistic spectrum and get...
I am writing this on behalf of my aunt. When anybody tries to ring her home landline number on our end, it rings as if she's abroad. This has happened for 3 months now but virgin media are saying they've sorted it out when they haven't.I tried contac...
