Your email states:On 20th September 2023, your home phone service will be switched to our fibre network.*****************I'm on holiday on the 20th - so can I plug it in before I go away, or do it the day I get back?
I am due to be setup on Virgin Media next week after a previous unsuccessful attempt do to an issue with the cable run from the cabinet to the access point outside my property. I was informed that another team would be along to fix the issue which t...
Hi,I am no longer getting a change in dial tone to notify me that I have voice mail.I rang 151 and described my issue and no help was offered.Any help most appreciatedRegrdsHoward
I have been trying to make an appointment for an engineer to assist in the digital phone upgrade. So far I haven't received any assistance, I have had the phone put down on me by a call centre handler.I have an 89-year-old mother, in hospital with a ...
My hub 4 stopped working yesterday so booked an engineer visit. Then this afternoon it started to work again. Does anyone know how I can cancel the visit as its booked for tomorrow Apparently I can't change it because its less then 24hrs
I have been trying for three days to get someone to help me make an appointment to have a home visit regarding the digital phone changes. I have navigated more automated messages and waited patiently for my call to be answered, for the last three day...
Hellomy elderly aunt is having the same problem. She can’t make outgoing calls, keeps ringing virgin and not getting anywhere . She was told someone would come and she would receive a text message. She has a mobile but just uses it for emerg envy cal...
Hello, my hub is Superhub 2ac so I will need a new hub for my landline switchover (switchover day is 13/10/2023, Oxford). I will need the technician visit and I called 150 to arrange it, but the operator could not do this. How can I book the technic...
I need to get my phone booked in for a repair, but the only way through virgin is by calling them... but i cant because my phone is broken...
Hi,I’ve been going around in circles trying to remove my landline voicemail and call waiting service. the help section guides me to manage services but this option doesn’t exist and when I chat online to request help I’m being directed to my online a...
