Home Phone
Help with your Virgin Phone line
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Paper Phone Directory

Hi,All my Virgin Media neighbours have had delivered the latest (and final) Phone Book/Phone Directory/White Pages but for some reason I haven't.May I ask you send me a copy, please, as just occasionally it's useful despite online searches.Thanks

Digital Landline Not Switched Over

Last week an engineer replaced the 20 year old cable from street to my house. In doing so he removed my old landline (copper cable). I spoke to CS who said I simply needed an adapter for my hub 5, which I didn’t as my DECT phone plugs directly into t...

Smudga by Tuning in
  • 595 Views
  • 7 replies
  • 0 kudos

LANDLINE NUMBER NOT TRANSFERRED

Long story short but when filling the form for my package and speaking to the virgin media team on the phone I requested my LandLine number to be switched over and previously I was with BT. This happened a few months however just today I bought a han...

Re: House Alarm

Hi,  I too have the same issue and need an extension socket to be rewired to the hub.   My alarm connects to an SD1 speech dialer which via this extension, phones preset numbers and plays a recorded message if the alarm activates.  This is just like ...

Line rental charge

I'm curious.  After reporting a fault on my landline, the visiting engineer changed us to a VOIP connection, explaining a calls were now made via the on-line connection So why am I still being charged "line rental"?? 

Resolved! Landline Switchover

I have just read the email about the home phoneline being switched to fibre. My Hub3 is in my attic in Modem mode and has been for years.My handset is plugged into the socket in my living room.My wife cannot get into the attic to answer the phone so ...

Stengle by Tuning in
  • 479 Views
  • 7 replies
  • 0 kudos

Resolved! Hacked email issues

I recently received an email on my blueyonder account demanding money and threatening to expose my use of porn websites!! (I have never accessed these, wouldnt know how and have no interest!) The hacker managed to also get into my fb account and chan...

Carolef1 by Tuning in
  • 1014 Views
  • 10 replies
  • 0 kudos

Resolved! Extra usage charges

For the last 2 months I have been charged an extra £2.66 for calls I haven't made. I dont use my home phone at all. Can someone from Virgin please explain what these charges are for as the bill doesn't tell me what the phone numbers are

nrigby by Joining in
  • 425 Views
  • 5 replies
  • 0 kudos

Recover landline number

Hi all,Our virgin services were under my brother's name until recently as he moved out. Before his account closed, we placed a new order under my mum’s name, to start after his cancellation date. During the order process, we provided our landline num...

Jamran by Joining in
  • 251 Views
  • 3 replies
  • 0 kudos

Phone adapter

Can anyone help regarding the new phone adapter we have a phone line but there is no telephone plugged innever used it for years and only have it as part of the broadband presumably now I have received an adapter - I don’t need to use this and I don’...

Geoff99 by Joining in
  • 156 Views
  • 1 replies
  • 0 kudos