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Padawan
Cloddy
Posts: 67
Registered: ‎22-02-2010

What does "ex-directory" mean to VM?

When I last changed my telephone number, VM agreed that my new number would be ex-directory. I see (and hear, unfortunately) that they have broken the agreement. If I have to change it again, what are the chances that I'd really get ex-directory this time? Precious little to none at all?

 

Graham

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Laura_S
Posts: 4,478
Registered: ‎25-03-2010

Re: What does "ex-directory" mean to VM?

Hi Cloddy,

 

Can you confirm what you mean when you say you 'see and hear VM have broken the contract'?

What is happening for you to think your number is not ex-directory?

 

Thanks


Laura_S
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Padawan
Cloddy
Posts: 67
Registered: ‎22-02-2010

Re: What does "ex-directory" mean to VM?

 


Laura_S wrote:

Hi Cloddy,

 

Can you confirm what you mean when you say you 'see and hear VM have broken the contract'?

What is happening for you to think your number is not ex-directory?

 

Thanks


 

 

By "see", I mean that I see my number is in the phone directory . By "hear", I mean I've just received a call from someone I'd not given my number to.

 

Graham

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BenMcr
Posts: 12,590
Registered: ‎11-08-2009

Re: What does "ex-directory" mean to VM?

[ Edited ]

Cloddy wrote:

By "see", I mean that I see my number is in the phone directory . By "hear", I mean I've just received a call from someone I'd not given my number to.

 

Graham


Ex-Directory is just that. It means your number is not placed with your name into any Directory service - so not the Phone book, 118 services or any web directories. Where have you 'seen' that it is?

 

It does not mean that it will unreachable for people you don't know - that would be almost impossible to do.

 

It also will not stop cold sales calls - to reduce and stop those you have to register your number with the Telephone Preference Service www.tpsonline.org.uk

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I work for Virgin Media - but all opinions posted here are my own
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Laura_S
Posts: 4,478
Registered: ‎25-03-2010

Re: What does "ex-directory" mean to VM?

Hi Cloddy,

 

The reason i asked was because lots of our customers who are ex-directory assume they will also not receive sales calls and this is not the case, that why i needed you to confirm what you meant.

 

Ex-directory simply means your number will not be published in future additions of phone directories and not be given out via direct enquiries but obviously we cannot control anything that is already published.

 

As BenMcr has asked can you confirm were you have seen your number?

 

Thanks


Laura_S
Help & Support Forum Team


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Padawan
Cloddy
Posts: 67
Registered: ‎22-02-2010

Re: What does "ex-directory" mean to VM?

My number is in the Phone Book. I first became aware that something might be wrong when I received a call from someone who I suspected wasn't a simple random spam call so I asked where they'd got my number. They told me that they'd found it on Google. I then checked the Phone Book and found my entry there. The phone call I received yesterday was from someone who was one of the reasons for my changing my number and going ex-directory.

 

Graham

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Good to Know
DTV_Phone
Posts: 522
Registered: ‎02-10-2009

Re: What does "ex-directory" mean to VM?

Hi Cloddy

 

After some investigation into this unfortunately your number is not down as Ex Directory on our system. I do apologise for this.

What I will need you to do is call our customer care team on 150 to get this ammended. If you wish to have a number change due to this I will note your account so this is done free of charge.

 

Once again i apologise for the inconvenience this has caused.

 

Terry


Help & Support Forum Team

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