Virgin Media Phone Check [ Edited ]

[Click4]

Hi, I run a test on my phone line here,

https://my.virginmedia.com/faults/perform-diagnostic

and it says,

"

Your test results

We found a problem with your services

To get it sorted, we need to send an engineer to your home.

What happens now?

Please click the button below to sign in to My Virgin Media and book an engineer appointment online. It'll take just a couple of minutes and you can choose a time that's convenient for you.

If your problem is sorted before your appointment date, please do remember to cancel it. And just to let you know, there may be a charge if the problem is caused by any equipment not supplied by us, so it's a good idea to check this before you book.

"

Do I need to book an engineer?

just wanted to check before I book the engineer.

[BenMcr]

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Click4 wrote:

Do I need to book an engineer?

just wanted to check before I book the engineer.

---

Do you actually have a problem? The phone checker errs on the side of caution, so there is an assumption you'll only run it if you are having an issue and because some faults don't show up on an inital check, it'll offer an engineer so that further physical tests can be run.

[Michael_J]

Hi Click4,

If you havent already arranged an engineers visit then drop me a Private Message with your telephone number and i'll take a look at it for you.

[Click4]

Hi, I sent PM yesterday

[Click4]

Not had any reply, so I will book an engineer