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BatterseaBob
Posts: 12
Registered: ‎02-07-2012

Virgin Media Home Phone not working

Installation date for my new Virgin Media package was 24th May, & I still do not have a working landline.

 

I initially also had problems with broadband & email, which have since been sorted out, largely through the intervention of Alec, the manager of the Harlow Virgin Media store, which was much appreciated, since the installing engineer did not respond to my requests for help, & was generally an appalling advertisement for Virgin customer care - so much so that I feel it would be in the best interests of the company if he was no longer on the payroll. This contrasts with the engineers who were involved in a previous installation & provided excellent service.

 

Any assistance in dealing with my landline problem will be gratefully received.

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Emily_L
Posts: 746
Registered: ‎14-12-2011

Re: Virgin Media Home Phone not working

BatterseaBob,

 

I have run a couple of checks from here and everything looks ok.

We will need to book an engineer to go out to your property to get it fixed.

If you could please send me a private message with your house number and postcode and I will check the appointments for you.

 

Thanks


Emily Lewis
Help & Support Forum Team

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BatterseaBob
Posts: 12
Registered: ‎02-07-2012

Re: Virgin Media Home Phone not working

[ Edited ]

Hi Emily -

 

Many thanks for your prompt response.

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts.
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Regards,

Barney Webb

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Emily_L
Posts: 746
Registered: ‎14-12-2011

Re: Virgin Media Home Phone not working

Hi BatterseaBob,

 

I have sent you a private message regarding this issue. If you could please refer to that message.

 

Thanks


Emily Lewis
Help & Support Forum Team

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BatterseaBob
Posts: 12
Registered: ‎02-07-2012

Re: Virgin Media Home Phone not working

Thanks Virgin Media - problem solved by engineer in about three minutes flat! :smileyhappy:  (Phone was plugged into old BT socket instead of VM one. :smileyembarrassed: )

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