Oh God, how I agree!!!! This used to be a good service, but now you can never get hold of anyone and they frustrate and insult you by diverting any attemtp to complain to useless and inapproriate answers on some kind of generic advice page. I always used to be able to ring and get sensible and immediate advice and help, but not any more.
My phone has been down for over a week and no one is ever available to help even when I finally manage to get throught to someone to ring about it. I've lost work the lack of phone at a busy period in my work. I am being charged double through some kind of bureacratic mistake that has opened two accounts in my name since last November - that seems to be ongoing, and despite numerous visits to the shop, no one seems to be able to alter this.
TO WHOM DO WE COMPLAIN? Should we sue for false representation of service? I'm getting annoyed enough to consider this.
I will now have to challenge these double payments via my bank's legal department and I am sick of spending my time and energy addressing this issue. If there are other frustrated internet users there, perhaps a joint complaint might attract some vague attention at last.
Heather
