on 01-08-2012 11:11
I am now officially fed up with the telephone service with VM. This morning for the sixth time, the phone line is dead. Incoming calls get a normal ringing tone, but we hear nothing.
None of the equipment at the house has changed in the last two years.
I have booked an engineer.
However, EVERY time this happens, I have to take time off to wait for an engineer to come to my house for about 3 minutes after which he tells me that the fault is not at the house. He then goes somewhere else and between 12 and 24 hours later, the phone is magically fixed.
Before sending an engineer out, why not try the thing that magically fixes the phone before I have to take time off work?
One Christmas we were without a phone for two weeks and the fourth time it happened, the engineer informed us after much frantic phoning back to base that our telephone number had been returned to the pool of available numbers for new customers.
By comparison, my mobile phone service has suffered one glitch in the five years I've been with them.
My VM Broadband and cable service has been fine.
As you can imagine I am extremely angry about this. What annoys me even more is that you can't email them and when you write to VM, they don't respond for two and a half months and then send out a form letter, the contents of which don't resolve anything or give the impression that they give a monkeys.
Phoning support is useless because their stock answer is just to book an engineer, which I can do online anyway.
I've been with this service ever since they were Telewest.
I never thought I would contemplate returning to BT, but it's either that or just don't have a landline.
on 18-08-2012 11:08
Doesn't fill me with confidence that VM will fix our same problem quickly then. I hate bad service from big corporate companies with a vengeance, it always seems they forget who is using their services and whom they make their money out of. Too big for their own boots! Surely though VM must provide a decent level of service to comply with their own t and c's. Something for my barrister partner to look into if I don't get any joy.