14-02-2012 13:37 - edited 14-02-2012 13:42
My phone is dead again cannot make or receive calls and I cannot seem to be able to report it online to anyone , how can I book an engneer online when I am rerooted to the same page over and over again, I cannot even log a complaint about this either .
on 14-02-2012 15:45
apologies for the problems that you have had reporting the issue with your telephone line.
I have checked and there are no problems in your area.
I will need to arrange a technician for you to resolve this fault.
Please see the Personal Message I am about to send you regarding the appointment.