Telephone now not working properly for 2 weeks - VIRGIN A JOKE

[kazmac1208]

We have not had a proper working phone for 2 weeks - all we get during the day is a crackly line - engineer was meant to come out LAST FRIDAY....did not VIRGIN WERE MEANT TO REARRANGE ANOTHER ENGINEER have given them the mobile number ....that was LAST Friday NOTHING ......Have cancelled our D/D, off to trading standards on Monday if not sorted out - as they have breached the contract in not supplying the service we are in a contract for. Virgin phone is basically 'NOT FIT FOR PURPOSE'

[Emily_L]

Hi kazmac1208,

I cant seem to locate your account details, so could you please send me a private message with your house number and postcode and I will check it for you.

Thanks

[kazmac1208]

phone now working thanks to a lady in Virgin accounts she managed to get a engineer out to us when I said I wanted to cancel the contract. Funny that. Fault at exchange box even then the engineer was told the phone was working by a guy working on the exchange box!