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Fresh as a Daisy
wre39taf
Posts: 4
Registered: ‎17-05-2012

Telephone Line Problems 01293 area

Only numbers we are able to phone are to mobiles

All others lose the dial tone at first or second number.

Eg we lose dialtone after dialling

08 - so thats the 0845 support number gone

15 - so no 153

4 - other virgin media numbers in area

01 - so that's most of uk landline gone

 

But start 07 and the entire number gets dialled and contact made - which suggest the problem is external to us.

 

We can't find any other way of reporting this fault.

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Wizard
michaela_w
Posts: 183
Registered: ‎14-12-2011

Re: Telephone Line Problems 01293 area

Hi wre39taf.

 

Sorry you are having this fault, I have looked into your account for you to get this resolved, I am going to send you a private message with all the details on how we are going to resolve this fault for you. please refer to your private messages.

 

Thanks

 

Michaela

Michaela Webster
Help and support Forum Team

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Fresh as a Daisy
wre39taf
Posts: 4
Registered: ‎17-05-2012

Re: Telephone Line Problems 01293 area

Yes we had an engineer out - who confirmed there was a problem with the line from the junction box and that someone else would have to come and fix it...

 

As to when that is happening? 3 weeks on from reporting the fault no reply

(But I don't doubt we will carry on being charged for the privilege of having an unusable landline)

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Fresh as a Daisy
wre39taf
Posts: 4
Registered: ‎17-05-2012

Re: Telephone Line Problems 01293 area *FOLLOW UP PLEASE*

When will this be sorted?

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The Sorter
Andrew_H
Posts: 989
Registered: ‎14-12-2011

Re: Telephone Line Problems 01293 area *FOLLOW UP PLEASE*

Hi wre39taf,
I'm sorry about the wait you've had with the problem you've been experiencing. Please check your Private Messages as I have sent you details of an appointment.



Thanks

Andrew_H
Help & Support Forum Team

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