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Brainbox
shieldfield
Posts: 121
Registered: ‎19-12-2009
Helpful Answer

Silent calls from 01313012940

I am receiving daily calls from the above number which belongs to Ipsos_Mori. The calls are automated and silent. I have contacted Ipsos-Mori via the web (the phone number will not accept incoming calls except for a recorded message) but they do not respond. I have only been with Virgin for 7 weeks and am ex-directory. I would like to know how Ipsos-Mori got my number. If Virgin gave it to them I will have to take the matter further.
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One to Watch
joe-ipsos
Posts: 3
Registered: ‎09-02-2010

Re: Silent calls from 01313012940

[ Edited ]

Hi,

 

I am concerned to hear of these issues you have been having and the lack of a reply via email.

 

Please do send us the telephone number you were called on via email and I will make sure I follow this up. We aim to respond within 24 hours of receiving an email request, or 48 hours at peak times (weekdays).

 

You can contact us at <removed> and you can find further information on how your number may have been selected at the following web url:

 

http://www.ipsos-mori.com/contactus/approachedbyus.aspx

 

Best regards,

 

Joe Stead

Telephone Operations Director

 

EDIT: Removed private information

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Moderator
Andy
Posts: 1,720
Registered: ‎04-08-2009

Re: Silent calls from 01313012940

I have removed the email address and will send it on via private message. 

 

We do not allow any email addresses to be posted on the forum to protect the email addresses frpm spam attack.

 

Regards

Andy


Andy
Moderation Team

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Brainbox
shieldfield
Posts: 121
Registered: ‎19-12-2009

Re: Silent calls from 01313012940

I have looked at your website, in particular this section: "However, on most research conducted via the telephone, telephone numbers are generated using a process known as "random digit dialling". This involves generating a phone number by randomly adding the last set of digits to known valid area codes and exchange numbers to produce a telephone number. Other than the approximate geographical location of this number based on the area code and telephone exchange, nothing else is known about the number. It may be a public telephone box, business, fax machine etc" This does not explain why I have been called regularly. The odds against that happening on a random basis will be massive. Have you been commissioned by Virgin Media?
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One to Watch
joe-ipsos
Posts: 3
Registered: ‎09-02-2010

Re: Silent calls from 01313012940

Hi,

 

If your number was selected by random generation (not every number is, some are provided by clients) then numbers are selected randomly at the beginning of each project.

 

These numbers will then be called back over the duration of the project. At the start of each project using random number generation new random numbers are generated, we don't carry numbers over from project to project. 

 

I can confirm that currently we are not conducting any telephone projects for Virgin Media.

 

In order to respond to your query more fully then please contact us via email using the addresses on the previous posted link. You will need to supply the number you were called on so that we can trace your actual call and can respond to your individual query.

 

If you have already emailed please let me know date/time and I will follow up to find out why you have had no response - I would expect you to have been contacted within 24 hours over weekdays.

 

Best regards,

 

Joe

 

 

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Brainbox
shieldfield
Posts: 121
Registered: ‎19-12-2009

Re: Silent calls from 01313012940

joe-ipsos wrote: Hi, If you have already emailed please let me know date/time and I will follow up to find out why you have had no response - I would expect you to have been contacted within 24 hours over weekdays. Best regards, Joe I sent an email (from the webpage) at 19.23 on 9/2/10 with the subject "Unwanted silent calls". I also use the webpage "contact form" on 9/2/10 at 09.52 and the day previous to that (to which I have no time). The calls that I have definite times on where at 12.43 on 8/2/10, 9.23 on 9/2/10 and one further one at 14.12 on either 6/2/10 or 7/2/10. There was a further call at 12.32 on 9/2/10 when I was in and the caller was given a very brusque response and told to remove my number from your database and cease and desist all such calls.
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One to Watch
joe-ipsos
Posts: 3
Registered: ‎09-02-2010

Re: Silent calls from 01313012940

Hi,

 

Just to confirm that I have received all of your emails, the first of which was sent on 8/2/10 at 15:20.

 

I am looking into why you have not received a response to date. I can confirm that after you spoke to the interviewer yesterday at 12.30, they flagged your number not to be called again.

 

It looked like we called you on 6 separate occasions. On the first 5 occasions, different interviewers handled the telephone call and all interviewers thought they had connected to an answerphone. On the 6th occasion you spoke to an interviewer and told them not to call again. They then flagged your number not to be called again and added your number to our Do Not Call database to ensure you would receive no further calls.

 

Can I just check that on the first 5 occasions the interviewer did reach an answerphone as opposed to being a silent call where an interviewer isn't available and we just hang up?

 

Please accept my apologies for the slow response to the email communication, I will let you know why there was such a delay when I have information available.

 

As stated above, I can confirm you will receive no further calls from us.

 

Best regards,

 

Joe

 

 

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Brainbox
shieldfield
Posts: 121
Registered: ‎19-12-2009

Re: Silent calls from 01313012940

The other occasions were an answerphone and what I will still call "silent calls" because they stay connected long enough for the machine to register a call and then there is silence for a few seconds before you hang up. Thank you for confirming that I will receive no further calls and I will mark this thread as closed.
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Clever-clogs
Sticks
Posts: 101
Registered: ‎18-02-2010

Re: Silent calls from 01313012940

As stated elsewhere I am getting silent calls, but this caller is witholding their number and I can not get ACR because I have a relative who for personal reasons witholds their number. In former times I could give them a number like 1472 so they could get through , but this is no longer available on ACR.

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Specialist
BexTech
Posts: 249
Registered: ‎24-08-2009

Re: Silent calls from 01313012940

The number the caller dials is 141, whether you have ACR does not prevent the caller sending their number  using 141, the ACR announcement will tell the caller to dial again without blocking their number.

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