Check your service statusCable National
Searching for something?
Reply
Fresh as a Daisy
NealMatthews
Posts: 2
Registered: ‎05-07-2013

Reporting a fault

Hello,

 

I would like to report a fault on my landline but obviously cannot ring Virgin Media and my mobile doesn't like the 0845 number. Can someone please advise.

 

Neal

Please use plain text.
Fresh as a Daisy
dombriks
Posts: 1
Registered: ‎05-07-2013

Re: Reporting a fault

Hi I am in the same situation, have a landline issue but can't use the phone to contact Virgin HelpDesk !!! Any advice? 

 

The problem: landline sounds permanently engaged.. Can't receive call and can't make outgoing calls

Made all the recommended checks but no avail

 

Thanks,

Dom

Please use plain text.
Fresh as a Daisy
sdy7-6
Posts: 1
Registered: ‎05-07-2013

Re: Reporting a fault

Same here i cant use my landline to make any out going calls just get an engaged sound and nothing at all when i try the free virgin number!, also no one can call in they just get that the line is un-available.. have no way of contacting virgin!! please advise. 

Please use plain text.
Fresh as a Daisy
NealMatthews
Posts: 2
Registered: ‎05-07-2013

Re: Reporting a fault

I did finally report my fault using 0800 952 9859 which is the number that appears on the promotional stuff that Virgin stick through my letterbox on a regular basis.

 

 

Please use plain text.
Forum Team
Collette_T
Posts: 2,557
Registered: ‎09-03-2011

Re: Reporting a fault

Hello Dombriks,

Sorry for the delay in getting back to you. Is your line still not working or is it OK now?

I have done a check on your line and all looks fine from here. If your fault is still present let me know and we can help get it sorted.

Regards,

Collette
Help & Support Forum Team

Problem Solved?Fault with your service?We did warn you!

Please use plain text.
Forum Team
Collette_T
Posts: 2,557
Registered: ‎09-03-2011

Re: Reporting a fault

Hello Sdy7-6,

I am sorry for the delay in getting back to you. Do you still have the fault with your line? If so let me know and I can help get this sorted for you.

Regards,

Collette
Help & Support Forum Team

Problem Solved?Fault with your service?We did warn you!

Please use plain text.
Making Waves
marionlamont
Posts: 5
Registered: ‎08-07-2013

Re: Reporting a fault

im having the same problem cannot make calls or receive them so therfore cannot ring to report the fault i did post a message on here but dont know if i did it in the right place the service status says my lines working i have changedhandsets three times now none work but they work on my neighbours line my phone rings once then stops 

Please use plain text.
Fresh as a Daisy
bazer49
Posts: 1
Registered: ‎31-07-2013

Re: Reporting a fault

try this

1471 on my landline seems to be one day behind

scenario:

phone rings  

missed it

dial 1471

told that yesterday someone rang

annoying can it be sorted

Please use plain text.