on 06-01-2012 20:33
Just wondered if anybody could help. My Virgin phone socket has been faulty and I bought a new one from maplin. I connected it all up and it still does't seem to work. Call me thick if you want but I lost the connecting instructions somehow so looked up online. The diagram showed a socket virtually identical to the one I bought and also the same coloured wires at the wall. It kept making reference to BT standards yet I followed all instructions anyway. It still doesn't work. Can anybody give me any clues please?
on 06-01-2012 20:39
If you phone socket was not working you should have called the fault in so that VM could have sent a engineer to fix the problem. It may not be the socket at all and it would of been fixed free of charge if the fault was anywhere between the socket and the exchange.
I would not be suprised if when you call in the fault now that you get charged to have it fix due to the fact you have tampered with the socket. Thoguh you mght be lucky and still get it fixed free.
on 06-01-2012 22:50
Sorry for the problem, as has been pointed out you should have advised us and we would have sent a technician to sort this for you.
Now it is not guarenteed that you will be charged as it's at the techs discretion depending on what has been done and what is required to rectify the issue.
However, I can't book one until you accept that you may be charged.
on 07-01-2012 04:13
I thought that would be the case. Not a problem. If I get charged I get charged. Needs doing really. Its a bit hard to call Virgin without landline though. Never thought it would be hard to fix.
on 07-01-2012 09:26
I've booked in a technician for you.
Please see your private messages for further details.
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