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Making Waves
Tania177
Posts: 7
Registered: ‎19-12-2010

Phone not ringing

I posted about this before Christmas, our phones are not ringing when someone calls in, but if I try ringing myself from my mobile, I pick up the phone and the line is working. The handsets are only a year old. This is a fault that was supposed to have been fixed and now I see from the status update that there are problems again. Do we need an engineer? We haven't been able to receive incoming calls for two weeks now, and we only got the phone line in November. Will we receive some kind of compensation for this loss of service?

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Gandalf
Claire_D
Posts: 3,345
Registered: ‎25-03-2010

Re: Phone not ringing

Hi

 

We would always ask you to try another phone in the master socket. Can you please advise

if this has been tried ?

 

Thanks

 

Claire


Claire D
Help & Support Forum Team


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Making Waves
Tania177
Posts: 7
Registered: ‎19-12-2010

Re: Phone not ringing

Hi Claire,

we don't have another phone so will have to try and get hold of one. The two wireless phones are pretty new and were working fine in our previous house with a BT phone line.

 

Tania

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Super-Solver
Christopher_G
Posts: 3,864
Registered: ‎25-03-2010

Re: Phone not ringing

ok let us know how you get on


Chris Glen
Help & Support Forum Team


If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.

If you are new to the forum, please remember to search the forum before posting your question. Please don't send private messages directly to the forum team unless they ask you to, post your issue to the forum first.
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Making Waves
Tania177
Posts: 7
Registered: ‎19-12-2010

Re: Phone not ringing

Hi,

we've now tried with another phone, one with a cord, and it's still not ringing. Could you arrange for a technician?

 

Thanks,

 

Tania

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Fix-a-Lot
Brian_J
Posts: 2,875
Registered: ‎25-03-2010

Re: Phone not ringing

Hi Tania177,

 

I have booked you an engineer for Wed 8-12

 

If you can not make this appointment please let us know.

 

Thanks


Brian_J
Help & Support Forum Team


If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.

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