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One to Watch
Nevsy
Posts: 8
Registered: ‎07-03-2011

Phone line constantly giving out engaged tone on any number dialled

Hi,any advice please?

Have had problems with the line before,Dialling tone is there when I pick up the phone,but every time I dial any  number I constantly get an engaged tone.

Many thanks for any help.

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Mythical
jb66
Posts: 6,585
Registered: ‎08-03-2010

Re: Phone line constantly giving out engaged tone on any number dialled

Could be a faulty extension, you can take the two screws out your master socket and try your phone in behind the panel
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L33t h4x0r
Laura_S
Posts: 4,478
Registered: ‎25-03-2010

Re: Phone line constantly giving out engaged tone on any number dialled

Hi Nevsy,

I've checked and we've got an area fault flagging in your area at the moment.

The fault reference is: 1641879.

This fault was picked up at 19:07 this evening is this when your fault started?

Regards

Laura_S
Help & Support Forum Team


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One to Watch
Nevsy
Posts: 8
Registered: ‎07-03-2011

Re: Phone line constantly giving out engaged tone on any number dialled

Cheers laura,did check updates and said no problem in this area before I posted.

No it started earlier than that-I havent been able to call out since 15.00.

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L33t h4x0r
Laura_S
Posts: 4,478
Registered: ‎25-03-2010

Re: Phone line constantly giving out engaged tone on any number dialled

Hi Nevsy,

I'd say it's most likely related to the area fault. We have to wait for so many reports to come in before it flags on our system as an area problem. If you still have a fault after the area issue is cleared then we'd carry out further diagnostics.

Regards

Laura_S
Help & Support Forum Team


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Fresh as a Daisy
Jowsey01
Posts: 3
Registered: ‎20-06-2011

Re: Phone line constantly giving out engaged tone on any number dialled

Am suffering same problem with my Virgin Media landline. Constantly rings engaged when trying to make calls & no one can ring me either. This became apparent yesterday evening (19th) and still no usable phone service.

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Gandalf
Robert_W
Posts: 3,171
Registered: ‎25-03-2010

Re: Phone line constantly giving out engaged tone on any number dialled

Hi Jowsey01,

Sorry the problem is not resolved yet, it is still flagging on your account that the area fault is still there.

I'm unable to give you an estimate of when it's expected to be fixed at this time.

Sorry

Robert Ward
Help & Support Forum Team


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Making Waves
quayside
Posts: 4
Registered: ‎20-06-2011

Re: Phone line constantly giving out engaged tone on any number dialled

We've got this problem, any news on a estimate for a fix? Had no phone line since yesterday at 3pm.

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Gandalf
Robert_W
Posts: 3,171
Registered: ‎25-03-2010

Re: Phone line constantly giving out engaged tone on any number dialled

Hi quayside,

Due to system problems here, we can't access certain systems that would give that kind of information.

Sorry

Robert Ward
Help & Support Forum Team


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One to Watch
Nevsy
Posts: 8
Registered: ‎07-03-2011

Re: Phone line constantly giving out engaged tone on any number dialled

Seems to have been fixed in my EX area in last hour or so.

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