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Emerging Talent
Punizher
Posts: 19
Registered: ‎11-07-2011

Phone line Crackling noise

[ Edited ]

Our phone started crackling about a month ago.  This week it became so bad that it' very difficult to hear callers and they are also being cut off after one minute or so and if they call after they got cut off they get a busy line. 

 

We have changed the phone and plug in straight to the box ( no extensions ) and the cracking noise is still there so it cant be a faulty phone.

 

On your tests sometimes when we plug in the phone to the box we would have no dial tone and if i called from my mobile the line would be busy.

 

 

If we could have an engineer to have a look it would be great.

 

Thanks

 

 

PS. you may be thinking, why i dint report this sooner if i am having issues for one month now, but the fact is and you can check your records ( VirginMedia ), evertime i have an issue with my phone a few days later i get assign a different home number or i get cross lines ( happens 2x now ) and have to get another engineer to come and fix it, so i was living in hope the issue would go away.

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Superuser
Swt4ajp
Posts: 11,447
Registered: ‎20-06-2010

Re: Phone line Crackling noise

hi

 

is it a corded phone or a cordless phone?

 

as if its a cordless it could be a faulty handset or base unit

 

but if its a corded then there would definently be a problem on the line

 

 

_______________________________________________________
Swt4ajp
Virgin Media Superuser

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Wizard
michaela_w
Posts: 183
Registered: ‎14-12-2011

Re: Phone line Crackling noise

Hi Punizher

 

I have sent you a private message regarding this, please refer to your private messages.

 

Thanks

 

Michaela

 

 

Michaela Webster
Help and support Forum Team

If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.

Got a problem? Check for faults online with our service status and fault checker.

If you are new to the forum, please remember to search the forum before posting your question. Please don't send private messages directly to the forum team unless they ask you to, post your issue to the forum first.

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Emerging Talent
Punizher
Posts: 19
Registered: ‎11-07-2011

Re: Phone line Crackling noise

[ Edited ]

main phone is cordless the test handset is corded

 

Thanks

 

 

edit

 

either i am very blind or there is no way for me to see my PM anywhere :smileyindifferent:

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Crafty
Bashy29
Posts: 32
Registered: ‎03-05-2010

Re: Phone line Crackling noise

Hi,

 

There should be a little envelope icon to click on top right corner under "Forum Help" near your user settings and sign out button.

 

But that said it had a problem last week where it started to randomly disappear for people, if yours is still missing try posting in the What's happened to the PM function topic posts.

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Emerging Talent
Punizher
Posts: 19
Registered: ‎11-07-2011

Re: Phone line Crackling noise

Thanks for the link it seems i having the same issues as those that posted cos there is nothing there, i have reply to that topic so hopefully i gets fix.
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Crafty
Bashy29
Posts: 32
Registered: ‎03-05-2010

Re: Phone line Crackling noise

There is a post in there I just noticed about checking PMs are turned on in settings, this link if I do it correctly.

 

http://community.virginmedia.com/t5/Forum-suggestions/What-s-happened-to-the-PM-function/m-p/1252709...

 

 

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Emerging Talent
Punizher
Posts: 19
Registered: ‎11-07-2011

Re: Phone line Crackling noise

[ Edited ]

what i see on mine, there is nothing about Private messenger options, like the one on that post

 

http://i48.tinypic.com/4utmpj.png

 

Thanks

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The Sorter
MartinDEE
Posts: 641
Registered: ‎03-09-2010

Re: Phone line Crackling noise

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Specialist
James_harry
Posts: 222
Registered: ‎14-02-2012

Re: Phone line Crackling noise

Hi Guys,
I'm sorry you've been having issues with your Private Message envelopes not being displayed when your recieve a Private Message. I've sent a message off to the forum moderator Mark to make him aware of this & ensure it's rectified quickly to prevent any further issues when reporting faults to Virgin Media.

With your issue you've been having with your noisy landline I can see by your account that you've got a technician booked to attend your property which should resolve the problem. If you have any issues after the technician has attended please let us know immediately.



Thanks



james harry
Help & Support Forum Team


If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.

Got a problem? Check for faults online with our service status and fault checker.
Please use plain text.