No intermittent dial tone for unread voicemail messages [ Edited ]

[Budoc]

Hi, I'm a new Virgin Media customer, and everything seems to be going fairly smoothly so far except for the My Virgin Media problems that are documented on the Service Status page.

One minor issue that I'm currently having is that I do not receive an intermittent dial tone when I have an unread voicemail message, and thus I have to dial 1571 to check my voicemail to see if I do have any unread messages. I'd obviously prefer to be notified that I have unread messages. I've dialed 150 twice so far, but this has failed to resolve the issue. Does anyone have any idea what is going on? Is it my phone, or is it something at the exchange? I've only had Virgin Media installed today, so should I wait longer?

Apart from the lack of intermittent dial tone, voicemail appears to be working correctly. I found these threads previously about the same topic: http://community.virginmedia.com/t5/Telephone/No-Broken-dial-tone-with-voicemail/m-p/42454/highlight... http://community.virginmedia.com/t5/Telephone/No-broken-dial-tone-with-voicemail/m-p/99040/highlight... but from these threads there appears to be little that I can do.

Thanks in advance!

[Luisa_B · Accepted solution]

Hi Budoc,

I've taken a look at the telephone exchange, and think the settings for your message waiting indicator just needed switching on.

I've left a test on the line. Could you give that a go for me now, and let me know if you still have an issue?

Thanks

Luisa B

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[Budoc]

Hi Luisa,

I think that worked! Many thanks for your rapid response, and for taking a look at my problem for me.

Best wishes

A

[Starfishdiver]

Hi there

I also have this problem with our phone.  Before I switched to Virgin I used to get an intermittent tone if there were unlistened to messages on the phone voicemail, but now I have to dial 1571 to hear if there are any messages.  This does take more getting used to and we are finding that we are missing some messages because of the lack of a reminder (i.e. the intermittent tone).

An additional issue is that the phone only rings for about 3 or 4 rings before it "gives up" and the caller then gets directed to the message centre.  Is there any way of changing this?

Many thanks

Suzanne

[Christopher_G]

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Starfishdiver wrote:

Hi there

I also have this problem with our phone.  Before I switched to Virgin I used to get an intermittent tone if there were unlistened to messages on the phone voicemail, but now I have to dial 1571 to hear if there are any messages.  This does take more getting used to and we are finding that we are missing some messages because of the lack of a reminder (i.e. the intermittent tone).

An additional issue is that the phone only rings for about 3 or 4 rings before it "gives up" and the caller then gets directed to the message centre.  Is there any way of changing this?

Many thanks

Suzanne

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PM me your address please- I am unable to find you via your current IP address/ registered email

[Starfishdiver]

I would do if I knew how to PM something

[Scott_C]

Hi Starfishdiver,

You can send a PM by clicking on the users name you wish to send the PM to, when you click on the name you will see a option on the top right of the screen to "send a private message"

Regards

[Christopher_G]

Hi Starfishdiver,

I have just sent you a Private message in reply to the message you sent to my colleague Chris, please refer to my response.

Regards

Scott_C (On behalf of Chris)

[pandma]

Hi. I've recently switched to virgin and also have this problem.  Could someone on the support team arrange for the intermittent tone to be switched on please - or is there someone else i need to approach for help.

Many thanks

[The_Bertrum]

Hello Folks,

I have this problem as well.  I've just been on the 150 number for 20 minutes while they tried to fix it, but what ever they did din't work.  Can someone work their magic for me also please?

Thanks.