09-11-2011 14:27 - edited 09-11-2011 14:27
You can run diagnostics on your landline, and if a fault is identified you can book an engineer at www.virginmedia.com/servicestatus
on 09-11-2011 14:47
Apologies for the fault.
I have checked your local telephone exchange and cannot find any fault.
There aren't any Network faults at present also.
Can you confirm that you have tested another handset?
Also, removed any other equipment you may have plugged into the line, including adaptors, and retested?
on 09-11-2011 17:29
virgin media instaled the tivo box & wireless modem on thurday the tech team reported that they were unable to install a "cable phone" and phone line and quote "Someone will come the following day to install it"
however this has not occured and we are still waiting for a phone line ot be installed
as a new customer to virgin media & having phoned tech support with no response. Iam requesting that until such a time that the phone line has been installed then I do not expect to be billed for this service as I do nto have access to this service!
on 09-11-2011 17:57
on 09-11-2011 18:22
on 10-11-2011 10:25
still not working no one has come to fix this problem!
despite lead to belive that it would be installled yesteday
on 10-11-2011 12:53
Claire has escalated this for you and as soon as we receive a response we will let you know.