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Making Waves
deborah-maher
Posts: 1
Registered: ‎18-06-2013

Itemised Billing

Hi all,

I've asked for a itemised bill from January 2013 regarding calls made to a specific mobile number. Virgin Media cannot provide me a straight forward answer, I was even told to speak to the police to track down this information! Apparently landline calls are not itemised however there is no information regarding the mobile number I rang, can anyone help or provide advice?

I spoke to 3 mobile and they sent me an itemised bill within minutes of calling - completely different levels of service!

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Superuser
BenMcr
Posts: 12,584
Registered: ‎11-08-2009

Re: Itemised Billing

Customer Services should be able to send you a fully itemised bill for chargeable calls for any bill within 12 months.

 

Calls made within a call plan don't show up and can't be itemised.

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I work for Virgin Media - but all opinions posted here are my own
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