Intermittent (broken) dial tone but no new messages

[DaveBowles]

Since returing from holiday, my phone has developed an intermittent dial tone.

I had not activated voicemail, however, upon dialing 1571, I had 2 messages waiting.

After listening to these messages I cancelled them.

My problem now is that I have a permanent (last 2 weeks) internittent dial tone.

Dialing 1571 says I have no new messages.

Can the normal dial tone be re-set to continuous for me please? Thanks

[Jenny_McI · Accepted solution]

Hi DaveBowles

Have resolved this for you. Could you please pick your handset up, you should now have a continuous dial tone til you receive a message.

Many thnaks

Jenny Mc

Help & support forum team

[asegolf]

I too have this problem, I have a telephone that monitors the dial tone to tell me if there is a message, is there anyway we can set the tone to the normal BT style tone?

[Terry_D]

Hi asegolf

I have just checked your exchange for you and what you have is a feature tone which all Midlands platforms carry. If you are left a voicemail, the tone speeds up. Unfortunately the only way you could have a standard tone in your region is to remove the features i.e voicemail from your line.

Thanks

terry

[asegolf]

Terry,

Cheers for the quick response, sadly though would defeat the object, never mind thanks anyway.

Andy.

[AviRah]

Ive just signed up with virgin, and i have this same problem, its rather annoying because im not use to having a broken dail tone.... please can you sort this out for me?

[Darren_E]

AviRah,

Please can you send me a PM with Address and postcode so I can look into this for you.

Cheers

[Andypip]

Hello

I live in the North West and was wondering if you can have a continuous dial tone when there are no messages and then an intermittent tone when there is a message - rather than an intermittent and then a faster intermittent tone.

Thanks

[Mark_B]

Hi Andy, we are unable to amend this in the North West and Midlands regions.

Cheers

[cdckey]

For the past week I've had the same problem? What fixed it for you guys? I can't call out either, after i dial in 5 or 6 digits the phone cuts dead?