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Making Waves
aisling_86
Posts: 5
Registered: ‎27-01-2011

Incoming calls - phone rings once, then goes silent.

On testing our phoneline, we have used 2 different phones, changed the cables and the problem is still persisting. When we recieve incoming calls, the dail tone (for the caller) can be heard once, then the dial tone stops and the only sound is a crackling noise.  For the reciever the phone rings once and then goes silent.  The phoneline isnt cut off however, as long as the caller stays on the line I can still answer the phone and still being charged.

 

An engineer was arranged, however he didnt not come to my property, instead he called from where he was testing the line. At the time the phone was ringing fine, however about an hour later it was back to its old tricks.  On the plus side, the crackling noise has improved and quality is better.

 

Could the fault be at my property?

 

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Human Answer Bank
Darren_E
Posts: 2,687
Registered: ‎25-03-2010

Re: Incoming calls - phone rings once, then goes silent.

aisling_86

 

Apologies phone fault is ongoing, It is possible fault is within the property and the socket needs checking.

 

Please can you PM me with your full address and postcode so I can look into this further for you.

 

Cheers


Darren E
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Making Waves
aisling_86
Posts: 5
Registered: ‎27-01-2011

Re: Incoming calls - phone rings once, then goes silent.

Hi Darren,

 

A colleague of yours has just emailed me so hopefully she can get an engineer booked for me,

 

 

Thanks,

 

Aisling

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Fresh as a Daisy
ash789
Posts: 1
Registered: ‎15-02-2011

Re: Incoming calls - phone rings once, then goes silent.

We have this exact same issue: rings once, crackly line, etc. Is it the phone line or the phone??

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Super-Solver
Christopher_G
Posts: 3,864
Registered: ‎25-03-2010

Re: Incoming calls - phone rings once, then goes silent.

ash, could be either one, best bet is to test another phone and see if this resolves the issue for you


Chris Glen
Help & Support Forum Team


If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.

If you are new to the forum, please remember to search the forum before posting your question. Please don't send private messages directly to the forum team unless they ask you to, post your issue to the forum first.
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