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The Sorcerer’s Apprentice
mcwaverley
Posts: 16
Registered: ‎15-04-2010

Can you test my phoneline please?

My handset fell off the phone last night and I can get no line signal noise this morning.

 

I haven't got another phone to test the line but have taken out /put back line jacks and put in new phone batteries and they work for entering numbers etc.

 

Can you check before I have to go out to buy another phone please.

 

 

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Specialist
Katie_R
Posts: 289
Registered: ‎25-03-2010

Re: Can you test my phoneline please?

Hello mcwaverley

 

I have checked the line from here and it is showing up ok.

It could still be a physical fault with the line so what I would suggest is test your handset in a line you know is working (friend or family members) if you can. If the phone does not work then it will be the phone that is at fault.

If the phone works in the other line then we know it is the line at fault and we can arrange for an engineer to come out.

 

Let us know how you get on

 

Thanks

 

Katie


Katie
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The Sorcerer’s Apprentice
mcwaverley
Posts: 16
Registered: ‎15-04-2010

Re: Can you test my phoneline please?

Thank you for the prompt reply.

 

Will check.

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The Sorcerer’s Apprentice
mcwaverley
Posts: 16
Registered: ‎15-04-2010

Re: Can you test my phoneline please?

Bought a new phone and the line still doesn't work.  The phone tells me to check phoneline.  Does the phoneline break down when the handset falls off the phone (as it did) and is not reconnected within a certain time?    The new phone is a DECT type with two wireless extensions. It is a KX-TG6413E

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