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Making Waves
Steph_C
Posts: 7
Registered: ‎03-02-2011

Can't call out, can't recieve calls in

Hi,

 

My phone line does not accept calls in and i can't call out - just get a dead tone?

 

How can I get it checked out.

 

regards

Steph_C

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Super-Solver
Christopher_G
Posts: 3,864
Registered: ‎25-03-2010

Re: Can't call out, can't recieve calls in

Steph, could be a phone issue- could you test another phone please?


Chris Glen
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Making Waves
Steph_C
Posts: 7
Registered: ‎03-02-2011

Re: Can't call out, can't recieve calls in

Hi Chris,

 

Will check when I get home - it doesn't seem to affect the broadband connection.  And i can call when i use a proxy number for landlines

 

regards

Steph

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Super-Solver
Christopher_G
Posts: 3,864
Registered: ‎25-03-2010

Re: Can't call out, can't recieve calls in

No problems Steph, no your broadband and phone connections are seperate and as such have no corellation with one another


Chris Glen
Help & Support Forum Team


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Making Waves
Steph_C
Posts: 7
Registered: ‎03-02-2011

Re: Can't call out, can't recieve calls in

Hi,

 

I have tried a different phone and i get the same responses but have narrowed down the issues:

1. can call out to landline and mobiles

2. cannot call out to overseas numbers

3. cannot recieve calls to my home number

 

what do you advise

Steph

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Gandalf
Robert_W
Posts: 3,171
Registered: ‎25-03-2010

Re: Can't call out, can't recieve calls in

Hi Steph_C,

 

I'm unable to find your details form either the I.P. address or the email alias, can you P.M. me your address and I'll check the line/book a technician.

 

Cheers


Robert Ward
Help & Support Forum Team


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Making Waves
Steph_C
Posts: 7
Registered: ‎03-02-2011

Re: Can't call out, can't recieve calls in

Hello Robert,

 

Sorry - what does "P.M. me your address" mean?

 

Steph

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Gandalf
Robert_W
Posts: 3,171
Registered: ‎25-03-2010

Re: Can't call out, can't recieve calls in

Hi Steph_C,

 

Sorry, it means Personal or Private Message.

 

If you click on my name, it will bring up another page, on the right is the option to send a P.M.

 

It's just to keep personal information off open threads.

 

Cheers


Robert Ward
Help & Support Forum Team


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Gandalf
Robert_W
Posts: 3,171
Registered: ‎25-03-2010

Re: Can't call out, can't recieve calls in

[ Edited ]

Hi Steph_C,

 

I got your P.M. thanks, and I've found your account.

 

I'll P.M. you the details of the appointment.

 

Cheers


Robert Ward
Help & Support Forum Team


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Making Waves
Steph_C
Posts: 7
Registered: ‎03-02-2011

Re: Can't call out, can't recieve calls in

Hi Robert,

 

will you PM me to my listed email address?

 

Cheers

Steph

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