virgin media security

[willin]

My virgin media security continues to notify me that I'm protected and then for no apparent reason disconnects and I get windows security alert messages.... please help.... getting really frustrated with it

[willin]

I still am havining problems with virgin media security and am now extremely concerned tha my computer is open to virus etc   please advise !

[dozer167]

Don't "Bump" your post, as it puts you to the back of the queue for VM tech's answering. If you wish to contact VM customer services to discuss this matter further call them on 150 "FREE" or alternatively call them using any telephone or mobile on 08454541111.

Hope the info helps.               dozer167

[alanwatson1]

I don't know if I should have started a new topic or tagged on to this but here goes.

I upgraded from the old security to the latest. When I restarted I could not connect to my home network and therefore get the Internet. I contacted help who put me through to the next level of help. He did not try to help me but tried to sell me a contract for technical support. I am a pensioner so could not afford to take the extra expense. I phoned next day and got help but was eventually abandoned. Unless I pay for expert help my PC is not usable.

Has anyone had the same experience as me regarding losing a home network after installing the latest security and can anyone suggest a course of action to get back up and running.

Thanks in anticipation.

Alan

[AWF]

Sympathy! I suggest a total uninstall of VMS, using the links in the FAQs at the top of this forum. Then use another free security suite. For suggestions, see Sololobo's excellent post in this forum, "VMS alternatives". http://community.virginmedia.com/t5/Internet-secur​ity/VMS-alternatives/td-p/948139 . These work just as well (or usually better), are just as free. I use AVG but MSE is highly rated.

Of course, to do that, you need to get on line. If, as your post suggests, you can't do that, perhaps you can do a "system restore" which will return your pc to the state it was in some time ago, depending on what restore points you have available. You should then be able to get on line and follow the suggestions above.

The alternative would be a system recovery but you will probably lose some or all of your files depending on what sort you choose and you'll need to have your recovery disk available. It's a last resort.

Hope that helps.

[Amer_Z]

Hi alanwatson1,

Apologies for any inconvenience caused. Can you please advise are you connecting wirelessly as you mentioned "home network"?. Have you tried connecting via an Ethernet cable?

Have you tried safe mode to establish a connection?

Upgrading to the latest version of Virginmedia security should not have stopped your connection.

To remove VMS without a connection. You will need use of some kind of portable media (usb stick / portable harddrive / disc), in order to download the VMS removal tool from this section off another connection and be able to then transfer this onto your PC.

Once done please can you call us free on 150 from a Virgin landline or on 0845 454 1111 (chargeable). For Technical support to assist via remote access to resolve this issue.

[eddie3029]

I had nothing but trouble with VMS it slowed my laptop and I tried to remove it and couldnt.I eventually found this tool http://www.revouninstaller.com/revo_uninstaller_free_download.html and it worked a treat.I now use avira its free and does the job ok.

[Confuzed_Elite]

same problem sez its installed but it isnt wont let me re install 

[Benjamin_T]

Hi Confuzed_Elite,

Have you tried a full uninstall using the guide provided in this thread?